Keeping up with changes and deadlines in the compliance area gets more complex every year. Now, we can assist you with that task. This series includes quarterly (4), two-hour webinars focused on the most recent changes to the compliance landscape.
Carl Pry, a well known and highly respected compliance expert and recipient of the 2015 ABA Distinguished Service Award will be presenting a quarterly update that will address new items to be aware of, deadlines and what's on the horizon. In a simple language webinar format that you can view from you... (more)
What is “appropriate” work appearance? Do you have the right to tell employees what to wear? This has become a sometimes volatile issue. Employees wear message in support of “social justice” issues such as “Black Lives Matter” and others wear contrary views. Opposing political message on buttons, hats, shirts, or COVID masks generate arguments, and complaints by customers. States are adopting “hair style discrimination” and “personal appearance rights” laws. The laws are changing, and increasing – FAST! How much can an employer dictate styles of dress, hair, perfume or jewelry? When do company appearance rules become discriminatory... (more)
Lending is all about risk management. This seminar is designed to take the “mystery” out of the commercial lending process and the confusing terminology often used by lenders.
Support personnel have a key role and stake in the commercial and business lending process, and they can help to create a safe and sound loan portfolio. Many would say that support personnel are the backbone of a good leading team. This program takes the perspective of a non-lender, and what goes on during the process of analyzing and approving a loan, focusing on commercial and business loans.
Over the last several years, we have seen more and more compliance requirements and regulatory guidance as it relates to overdrafts. Overdrafts continue to be a hot button issue with examiners as there has been a shift in mentality from “informing” consumers about their overdrafts to “protecting” them from excessive overdrafts. We don’t see this issue going away any time soon and fully expect the CFPB to address it even more formally in the coming years. It’s imperative that you are aware of the current regulatory requirements and expectations to keep your bank out of trouble!
The FFIEC Cybersecurity Assessment process is here to stay. At a minimum, most regulators are requiring financial institutions to complete an assessment on an annual basis. This process includes a review of an institution’s Inherent Risk Level, identification of currently implemented controls to reduce risk, and a gap analysis to identify additional controls needed to reach the institutions desired risk appetite.
Over 1200 financial institutions have completed their Cybersecurity Assessment using our complementary assessment solution. SBS has analyzed the results and identified the top 25 most common baseline controls not impleme... (more)
This is a three-part series to be held on April 21st, 23rd and 27th. The prices below include all sessions. Each session can also be attended individually by using the links below.
This is for Part 1 Only. For series pricing, CLICK HERE.
"Where do I even start?" is a question New Compliance Officers often ask themselves. This program will provide resources and information to help answer that question.
Keeping up with all of the rules, regulations, and laws that affect bank operations can be daunting for the most seasoned compliance professional; for new compliance officers, it can be overwhelming. This session is designed to provide a new compliance officer with tools to help make the transition on their new role e... (more)
Flood Insurance rules have changed continuously over the past few years.
Financial institutions are required to complete transactions for customers who have created revocable and irrevocable trusts. To protect your financial institution's interests when using these documents, it is imperative to understand the basic do's and don'ts. This presentation will provide financial institution personnel with best practices to use when dealing with these complex legal documents.
The "Understanding Revocable and Irrevocable Trust Documents" has been approved for 2 CAMS credits. Credits are redeemable for Live a... (more)
The last year-plus has been a challenging environment to be sure. Almost every lender has had distressed borrowers that need help. What type of help should you provide? And when you make that decision, what compliance implications are involved? Making changes to existing loans is a challenging endeavor. Lenders are facing unprecedented requests to make changes to loans of all types – mortgages, credit cards, consumer loans, small business loans, and so forth. What are the critical compliance implications when dealing with these requests? What types of disclosures must be provided, if any? Must new appraisals be obtained (and how do we do t... (more)
This is for Part 2 Only. For series pricing, CLICK HERE.
"Where do I even start?" is a question new BSA Compliance Officers often ask themselves. This program will provide resources and information to help answer that question.
Compliance with the Bank Secrecy Act continues to be a supervisory priority so it’s important for new BSA Compliance Officers to have a good grasp of the requirements and, more importantly, where to get answers to questions that may arise. This session will provide new BSA Compliance Officers with information on ... (more)
Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community demonstrate why your CRA program qualifies for a "Satisfactory" or possibly "Outstanding" rating credit needs, but that you are effectively meeting the needs in the assessment areas you serve. We will review the steps required to establish your case and PASS THE EXAM!
The definition of “community development changed in September, 2005 to including, among other things, activities that revitalize or stabilize designated disaster areas. A financial institution's activity will be considered to revitalize or stabili... (more)
This is for Part 3 Only. For series pricing, CLICK HERE.
As a new Compliance Officer, an excellent way for you to gauge your institution's compliance program is to conduct compliance reviews/audits.
A compliance audit is a comprehensive evaluation of a financial institution’s adherence to regulatory guidelines. Its purpose it to identify problems and weaknesses BEFORE they are detected by examiners, or even worse, customers or customers’ attorneys. This webinar will provide an overview of the tools and resources available for conductin... (more)
We will cover all the 2020 changes to deposit accounts. We will also look at the status of pending legislation and continuing challenges facing the deposit side of the financial institution. Regulation D, E, CC, DD and the hot topics that surround these regulations. What are the new supervisory issues, FDIC insurance issues, exam hot spots and everything that deposit compliance officers need to do their jobs in 2021.
This catch-all program will be helpful to make sure we have not missed anything so far in 2021. Checklists and summaries will help you manage these complex areas affecting our customers.
In the current economic environment commercial loan defaults are expected to accelerate. When a default exists your bank may agree to a renewal, extension or significant modification to the loan as the solution. This program will cover guidelines for the Bank in a workout situation, including the documentation to consider before, during and after negotiations take place with borrowers and guarantors. Assessing lien positions and likely recoveries in bankruptcy and in the absence of a workout will also be discussed. Practical information for daily use will be provided.
Everyone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don't miss this one!
Customer service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. Your team must be energized and knowledgeable about treating customers right. They are your company’s ambassadors and must build a talent to prevent customer friction and dissatisfaction by thinking on-the-fly and practicing customer service best practices.
Do you wi... (more)
We are currently seeing a rapid shift in the way financial institutions interact with their customers to a more remote, online delivery model. Not that these capabilities haven’t always been present, but much more business is conducted remotely now than ever before, which is a trend we can expect to continue. What are the requirements to keep in mind when conducting business in this fashion?
As well, what challenges exist? For starters, there are Bank Secrecy Act issues when opening accounts and maintaining relationships with customers who are never seen. The rise in electronic transactions mean increased attention to Regulation E ... (more)
Having an Incident Response Plan isn't a suggestion, it is a requirement. Security breaches are inevitable, does your Plan provide a framework to guide you in responding effectively and timely?
It isn’t a matter of “if” but “when” when it comes to a breach that exposes confidential customer or corporate information. Any breach regardless of the type or size can be potentially devastating. Financial losses are not the only concern, what about your reputation? Financial institutions are particularly vulnerable by the very nature of the business. You have information that thieves want, information they can parley into cold hard ca... (more)
What?The Fair Debt Collection Practices Act (title VIII of the Consumer Credit Protection Act) (15 USC 1692) became law in 1977. Now, after more than 40 years later, big changes are underway.
This webinar will dissect the regulatory requirements and examiner expectations related to Fair Lending in plain English.
Fair Lending is one of those compliance topics that continues to be on examiners “hot” list. Illegal discrimination, whether intentional or not, is a big deal so we don’t anticipate any relaxation in this area anytime soon. Do you offer your loan officers discretion in loan pricing and underwriting? Could management decisions result in unforeseen disparate impact? Is your financial institution doing all it can to mitigate the potential risks you face? What will your examiners expect at your next exam? Let... (more)
As social distancing and lobby traffic coming to a halt, even if temporarily, being able to offer your merchants and customers the option of “remote banking” through remote merchant capture (RDC) and mobile deposit capture (mRDC) can help keep business going. Some of you may have been offering these products for a while now, others may just be beginning to implement the service. If already offer RDC and/or mRDC, now is the time to review your program and determine: Do we need to enhance our program to ensure we have effectively addressed all the key elements? Should we enhance our RDC Agreement, our Suitability Analysis, Risk Assessment ... (more)
This enlightening webcast presented by David Ringstrom, CPA, will empower you to quickly accomplish tasks that might currently be taking you several minutes or even hours to complete. David explains a variety of Excel’s time-saving features and shares helpful tips, such as how to filter data faster, streamline repetitive tasks, create keyboard shortcuts, and access folders and workbooks easily.
David demonstrates every technique at least twice: first, on a PowerPoint slide with numbered steps, and second, in the subscription-based Microsoft 365 (formerly Office 365) version of Excel. David draws your attention to any differenc... (more)
In this unique webinar, Anne Lolley will provide an overview of federal compliance laws. This is a great training tool for newer lenders and processors, and the webinar will help even experienced bankers understand the source of the various requirements.
All information in the webinar will be clearly-documented in a colorful and user-friendly handbook. This is a wonderful resource manual - lenders, loan processors and compliance officers will refer to this booklet time and time again. In addition to providing compliance summaries, the booklet offers specific cites to help readers locate rules, as well as a detailed, alphabetical inde... (more)
This webinar will provide attendees with the best practices and red flags for dealing with the various legal documents served upon financial institutions. This webinar does NOT discuss the procedures mandated by particular state laws.
On a daily basis, a financial institution is faced with having to comply with a multitude of legal documents that are served on it. These documents can order your financial institution to produce confidential customer information, hold depositor funds, and can even order it to seize property in its possession belonging to the customer.
If you find these documents confusing and intimidating,... (more)
How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?
It's a fact: Coaching your tellers decreases teamwork issues, teller drawer outages, compliance/audit infractions and customer dissatisfaction. This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching. Looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Tune in and find out how to do just that. Do you wonder if some of your teller staff is just s... (more)