Bank Webinars by TTS

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CRE Appraisals: Regulations and the Review Process

Monday, August 20th, 2018 2:30 pm - 4:30 pm ET

This session will cover the key issues from the 2010 Interagency Appraisal and Evaluation Guidelines, tips for integrating them into your existing policies, and how CRE appraisals differ from residential reports.

Presenter: Richard Hamm has been training bankers for 25 years, designing and delivering courses specializing in commercial lending and credit, including portfolio and risk management, commercial real estate (CRE) and appraisals, plus selling and negotiating skills, and director training.

Presenting Powerfully

Tuesday, August 21st, 2018 11:00 am - 1:00 pm ET

Presenting Powerfully helps you to create high-profile, articulate, and memorable slide presentations that will enable your audience to make informed decisions. You will learn to design high-impact slides, transition between ideas, craft powerful language, and employ polished platform skills-all with an eye toward cultivating your professional presence when presenting business-critical information.

Presenter: Philip Vassallo has designed, delivered, and supervised communication training programs for a wide range of executive, managerial, administrative and technical professionals in major multinational organizations for more than 30 years. He is the author of the books How to Write Fast Under Pressure, The Art of E-Mail Writing, and The Art of On-the-Job Writing. He also writes the popular blog Words o... (more)

HMDA Data - Trust But Verify

Tuesday, August 21st, 2018 2:30 pm - 4:30 pm ET

Ensuring the accuracy of Home Mortgage Disclosure Act (“HMDA”) data has always been a challenge and the challenges for 2018 will be even greater. This webinar will focus on ways to effectively review and ensure the accuracy of your HMDA data and avoid regulatory issues and resubmissions.

Regulators expect HMDA data to be accurate and they expect bankers and mortgage lenders to implement a system of policies, procedures, training, and ongoing monitoring to confirm its accuracy. Leveraging technology to perform ongoing periodic reviews of HMDA data can help manage that risk and help ensure the accuracy of your HMDA data. Assuring HMD... (more)

Presenter: Heidi is a Managing Director in the Regulatory Compliance and Internal Audit practices at CrossCheck Compliance LLC. She is a regulatory compliance and internal audit professional with over twenty-five years of experience in the financial and professional services industries. She has consulted with mortgage companies and banks of all sizes on their internal audit and compliance needs. Prior to joi... (more)

Key Ratios

Wednesday, August 22nd, 2018 11:00 am - 1:00 pm ET

Ratios are a key component of the credit analysis process as a variety of different ratios are employed by lenders to assist in determining the strengths and weaknesses of businesses. This program will examine commonly used ratios to determine what they mean and what they tell us about a business. This program is for new lenders who wish to understand the significance of commonly-used ratios and their inclusion in credit reports.

Presenter: Vincent DiCara is currently the owner of DiCara Training and Consulting LLC which he established in January of 2013.  Formerly, he was the co-owner and founder of Development Finance Training and Consulting, Inc. (DFTC) which he established in 2003.  Mr. DiCara has been involved in evaluating the credit needs of businesses for thirty years as a business advocate, lender, credit analyst a... (more)

Customer Service vs. Customer Experience

Wednesday, August 22nd, 2018 2:30 pm - 4:30 pm ET

Who determines the value of the service being delivered at your institution? Good customer service is vital to the success of any institution. Research says that it takes 10 times the effort to keep a customer loyal to an institution today in comparison to the effort it takes to get them to choose to do business with the institution in the first place. Employees may execute the transactions accurately and be polite and courteous when interacting with the customer, but does the customer experience the interaction as satisfactory, but lacking something? The question becomes, Is what I’m doing being experienced by the customer in such a way a... (more)

Presenter: Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for thi... (more)

Incentives, Ethics, Account & Loan Growth

Thursday, August 23rd, 2018 11:00 am - 1:00 pm ET

In November of 2016, The Consumer Financial Protection Bureau, CFPB, warned financial companies about sales and production incentives that may lead to fraud or consumer abuse. How does an organization know if employee’s goals fall under this warning?

This webinar will discuss several related issues regarding incentives, ethics and how to grow both the account and loan portfolio. These issues are all intertwined.

Presenter: John Baptista Jr., knows the financial industry and the business world. John left the world as a commercial banker and entered the private business sector. Having the financial background made the transition to being a successful business owner an easy one.

Auditing Your Bank Secrecy Act Program

Thursday, August 23rd, 2018 2:30 pm - 4:30 pm ET

Updated for Beneficial Ownership!

As part of the scoping and planning process, examiners should obtain and evaluate the supporting documents of the independent testing (audit) of the bank's BSA/AML compliance program. The federal banking agencies' reference to "audit" does not confer an expectation that the required independent testing must be performed by a specifically designated auditor, whether internal or external. However, the person performing the independent testing must not be involved in any part of the bank’s BSA/AML compliance program (for example, developing policies and procedures or conducting trai... (more)

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Call Report - Lending Schedules for Banks

Friday, August 24th, 2018 11:00 am - 1:00 pm ET

Loan information on the Call Report provides critical credit information for regulators, especially in today's environment. Examiners are reviewing call report schedules in much more detail than in the past. The rules for schedule RC-C dictate how loans are to be reported on all loan schedules, including the income statement, charge-offs and recoveries, averages, and past dues and non-accruals. This webinar will help you learn the classification priority for reporting loan information correctly and will provide detailed information on correctly reporting unused commitments, interest rate lock commitments, and insider loans.

Presenter: Ann Thomas has over thirty years of experience in bank accounting and control. She received a BA in Accounting from the University of Houston in 1982. She worked with Judith Alexander Jenkins for 15 years, providing planning, financial reporting, regulatory reporting, and operational and compliance auditing services to over ninety independent banks.

Top 10 Most Common TRID Issues

Monday, August 27th, 2018 2:30 pm - 4:30 pm ET

What?
The Consumer Financial Protection Bureau (CFPB) published a final rule to implement the new integrated disclosures (TRID) on November 20, 2013. The final rule was effective on October 3, 2015. The TRID rules and guidance from the CFPB continue to evolve. After much industry confusion and concern regarding elements of the regulation, the CFPB released a proposal to update the TRID regulation in July 2016. The final TRID Amendment was released on July 7, 2017, with a mandatory compliance date of October 1, 2018. The program also explains changes made by the Economic Growth, Regulatory Relief and Consumer P... (more)

Presenter: Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 42 years. In 37 years as a trainer over 130,000 bankers (and many examiners) have participated in Jack’s live seminars and webinars. Jack’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he d... (more)

Advanced Cash Flow Analysis

Tuesday, August 28th, 2018 11:00 am - 1:00 pm ET

This webinar will explore multiple models of both business and personal (business owner) cash flow analyses.

The webinar will begin with the business "traditional" EBITDA cash flow and personal cash flow of the "business owner" (using the 1040 tax return, including tax schedules and K-1s, and the personal financial statement). Additionally, the Global Cash Flow or combined "business & personal" cash flow model will be displayed.

This will be followed by the Statement of Cash Flows (using the Direct and Indirect Methods), as prepared by the CPA, the UCA Cash Flow (using the Moody's Risk Analyst software spreads... (more)

Presenter: David L. Osburn is the founder of Osburn & Associates, LLC, a Business Training and Contract CFO Firm that provides seminars, webinars, and keynote speeches for CPAs, bankers, attorneys, credit managers, and business owners on topics such as Banking/Finance/Credit, Negotiation Skills, Marketing, and Management Issues. Mr. Osburn’s Contract CFO clients include medical practitioners, financial insti... (more)

ACH Exception Processing

Tuesday, August 28th, 2018 2:30 pm - 4:30 pm ET

There is an exception to many rules, including ACH.

What is an exception and how do you handle it when it occurs? Many exceptions are rare and you may find yourself second guessing what you should do. Gain a better understanding of exception processing from returns to notifications of changes to DNE and more, plus new rules and reporting requirements.

ACH is generally an automated process. However, there is always the possibility of an exception. So what is an exception and how do you protect your bank and remain compliant with the ACH Rules.

Presenter: Mary Kate Cole, AAP, CAE, principal of MK Cole Consulting, has nearly two decades of bank operations experience. Kate is an experienced ACH Auditor as well as speaker on payments related topics. She was VP of the Upper Midwest ACH Association for over 15 years. At that time, she was responsible for member education, ACH Audits and problem solving as well as ACH Development projects. Kate has been... (more)

The ACH Audit & Risk Assessment: What You Need to Know

Wednesday, August 29th, 2018 11:00 am - 1:00 pm ET

Spend two hours with an ACH Auditor and hear what she looks for when performing the ACH Audit and ACH Risk Assessment.

You do realize that the ACH Audit is mandatory for financial institutions, right? Who performs yours? Does the Audit/Compliance department understand what to test on? The ACH Risk Assessment needs to have been completed once and then performed every time there are changes to your ACH program and when your possible risks change. These are two very important and sometimes confusing tasks. Join us to learn the difference between an ACH assessment and an audit, what you're looking for when completing both and how t... (more)

Presenter: Mary Kate Cole, AAP, CAE, principal of MK Cole Consulting, has nearly two decades of bank operations experience. Kate is an experienced ACH Auditor as well as speaker on payments related topics. She was VP of the Upper Midwest ACH Association for over 15 years. At that time, she was responsible for member education, ACH Audits and problem solving as well as ACH Development projects. Kate has been... (more)

Compliance Issues From The Economic Growth, Regulatory Relief and Consumer Protection Act

Wednesday, August 29th, 2018 2:30 pm - 4:30 pm ET

What?
The president signed the Economic Growth, Regulatory Relief and Consumer Protection Act (EGRRCPA) on May 24, 2018. The new law is massive. Certain provisions were effective upon signature of the president. Others provisions will become effective in periods ranging from 30 days to three years.

While EGRRCPA provides regulatory relief in some areas, such as the Home Mortgage Disclosure Act and the Truth in Lending Act, it increases the burden in other areas, such as reinstating the Protecting Tenants at Foreclosure Act.

Above all... (more)

Presenter: Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 42 years. In 37 years as a trainer over 130,000 bankers (and many examiners) have participated in Jack’s live seminars and webinars. Jack’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he d... (more)

Sixty (60) Critical Steps for Properly Handling Delinquent and Abandoned Safe Deposit Boxes

Thursday, August 30th, 2018 11:00 am - 1:00 pm ET

Questions regarding the collection of past due box rent, drilling delinquent boxes, securing drilled and inventoried box contents, reporting abandoned property to our state authorities and many other legal and compliance issues have caused great concern and confusion for the safe deposit industry. At this workshop you will receive current information, step by step procedures and an in-depth explanation about how to handle these issues and how they impact on your financial institution and your safe deposit box renters.

David McGuinn, a nationally known expert in the area of safe... (more)

Presenter: David P. McGuinn, President of Safe Deposit Specialists, is a former banker with over 45 years of safe deposit experience and is often referred to nationwide as the safe deposit GURU. In all 50 states he has trained over 350,000 safe deposit personnel since 1969, and has served the industry as President of the American, Texas and Houston Safe Deposit Associations. Dave is a featured speaker for th... (more)

Diversity & Inclusion in the Workplace

Thursday, August 30th, 2018 2:30 pm - 4:30 pm ET

In today's political, economic, and global business environment, diversity has become increasingly important. While diversity and inclusion have been a part of the conversation and on the radar for many businesses for years, it is very apparent that more needs to be done. Despite this increased emphasis and scrutiny, it is widely believed that businesses face a reality gap: Results appear to be too slow. Tune in and learn how to close the gap between what is said about D&I at work and what needs to change or be improved upon.

More and more business leaders are seeing that cultivating equality is not just the right thing to do... (more)

Presenter: Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.

Core Management Skills

Tuesday, September 4th, 2018 11:00 am - 1:00 pm ET

All too often, managers are thrust into their roles without enough formal training or advice on how to work smartly in their new positions. Get an excellent overview of key skills all good managers need to function at their best.

Presenter: The webinar leader is J.T. Turner, who has over 30 years of experience in the lending industry. He has worked as a trainer for the past 24 years, in areas of lending, underwriting, origination, quality control, and personal growth. He is a seminar leader for the Center for Financial Training, a member of the Franklin Speakers Bureau, and past member of the National Speakers Association. J.T. is al... (more)

What to Do When a Customer Dies

Wednesday, September 5th, 2018 11:00 am - 1:00 pm ET

Ironically, when a financial institution learns a deposit or loan customer has died, confusion and dread seem to be the normal reaction. We'll walk you through the complicated process of dealing with a customer's death - both on the deposit side and the loan side, as well as unique issues when doing business with the decedent's estate.

Presenter: Terri D. Thomas is Senior VP and Legal Department Director for the Kansas Bankers Association. Prior to this, she was with "Bankers Choice," a financial consulting firm. Before this, Terri was employed in the financial industry for over twenty-three years in various capacities. Most notably, she served for fourteen years as in-house legal counsel and trust officer for Bank of America and its Kansa... (more)

Commercial Construction Lending

Wednesday, September 5th, 2018 2:30 pm - 4:30 pm ET

Construction loans for commercial real estate (CRE) remain a major part of commercial bank lending. Many community banks attempt to use versions of their residential formats and policies to administer commercial construction loans; however, this generally does not adequately control the situation due to several important differences between residential and commercial projects.

This program provides an overview of the key steps involved in effectively administering commercial construction loans.

Presenter: Richard Hamm has been training bankers for 25 years, designing and delivering courses specializing in commercial lending and credit, including portfolio and risk management, commercial real estate (CRE) and appraisals, plus selling and negotiating skills, and director training.

Federal Benefit Payments Garnishment Requirements

Thursday, September 6th, 2018 11:00 am - 1:00 pm ET

On May 29, 2013, the U.S. Department of Treasury, along with several federal agencies, including the Social Security Administration, the Department of Veterans Affairs, the Railroad Retirement Board, and the Office of Personnel Management, published the Final Rule on the Garnishment of Accounts Containing Federal Benefit Payments. The final rule not only supersedes state laws pertaining to how financial institutions process garnishments, but will also apply to state tax levies and warrants.

Presenter: Terri D. Thomas is Senior VP and Legal Department Director for the Kansas Bankers Association. Prior to this, she was with "Bankers Choice," a financial consulting firm. Before this, Terri was employed in the financial industry for over twenty-three years in various capacities. Most notably, she served for fourteen years as in-house legal counsel and trust officer for Bank of America and its Kansa... (more)

Do’s and Don’ts on Checks

Thursday, September 6th, 2018 2:30 pm - 4:30 pm ET

Why do we make handling checks so hard? These simple do’s and don’ts will keep your financial institution from losing money and creating chaos in the back office. Checks are contracts and should be handled like any other legal document. There are reasons why we do not put business checks into personal accounts and why we do not give less cash on business accounts. Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

FFIEC Guidance on Employees' Use of Social Media

Friday, September 7th, 2018 11:00 am - 1:00 pm ET

The FFIEC released guidance on social media risk management compliance on December 11, 2013. This guidance was intended in part to help financial institutions understand and successfully manage the potential risks with social media. Why? Primarily due to the increased use by financial institutions and individual personal use. In addition, social media use is subject to virtually all the laws and regulations of other forms of media.

Why do you need to train your employees? For their protection, as well as your institution's protection. A 2009 Electronic Business Communication Policies and Procedures Survey from the American Manag... (more)

Presenter: Susan Orr is a leading financial services expert with vast regulatory, risk management, and security best practice knowledge and expertise.

What’s All the Fuss About Escrows?

Monday, September 10th, 2018 2:30 pm - 4:30 pm ET

WHAT?

The Real Estate Settlement Procedures Act (Regulation X) has contained rules for administering escrow accounts for many years. The Truth in Lending Act (Regulation Z) requires escrow accounts in connection with higher-priced mortgage loans. The interagency flood regulations were amended effective October 1, 2015 to add revised escrow rules.

This webinar covers all of the escrow rules, including the long standing and the recently revised requirements of the flood regulations, Regulation X and Regulation Z.

W... (more)

Presenter: Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 42 years. In 37 years as a trainer over 130,000 bankers (and many examiners) have participated in Jack’s live seminars and webinars. Jack’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he d... (more)

CRA Nuts & Bolts - Five Steps to Pass the Exam

Tuesday, September 11th, 2018 11:00 am - 1:00 pm ET

This webinar will focus on several simple steps to ensure a successful CRA exam outcome. Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community credit needs, but that you are effectively meeting the needs in the assessment areas you serve. We will review the steps required to establish your case and demonstrate why your CRA program qualifies for a "Satisfactory" or possibly "Outstanding" rating.

IMPORTANT UPDATE: Banks must have at “least a sat... (more)

Presenter: Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training.

Opening Fiduciary Accounts

Tuesday, September 11th, 2018 2:30 pm - 4:30 pm ET

From court ordered accounts to authorized signers, a fiduciary account has to be set up correctly and handled perfectly so that your customer gets the best results from the account. We will cover the documents needed, the signature set up and managing fiduciary money. If you open accounts, you won’t want to miss this special webinar.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Equipment Lease Financing

Wednesday, September 12th, 2018 11:00 am - 1:00 pm ET

Seventy-two percent (72%) of U.S. companies use some form of financing when acquiring equipment. A long-term lease transaction is the functional equivalent of a loan. Community banks can profit from a focus on equipment lease financing, particularly in areas with heavy agricultural, commercial or industrial activities. This webinar focuses on the many aspects of equipment lease financing, from structure and documentation to monitoring and administration. It will also include a review of the OCC Lease Financing Guidelines. Both new and experienced equipment lease financing lenders will find this program to be informative and useful.

Presenter: Robin Russell has practiced law for 30 years and is licensed in Texas, New York and Massachusetts. She is a fellow in the American College of Bankruptcy and of the American Law Institute. She combines a depth of experience in bankruptcy restructuring and litigation with financial transactions. She has represented corporate debtors, independent directors, liquidating trustees, bondholders, unsecu... (more)