Bank Webinars by TTS

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Strategic Loan Pricing

Monday, October 22nd, 2018 2:30 pm - 4:30 pm ET

With intense competition to capture loans, now more than ever it is important to have a strategic approach to loan pricing. This includes adequately covering your bank's costs and meeting profit objectives. It also includes differentiating loan interest rates to reflect relative risk, plus knowing that you CAN win the borrower's business on a basis other than the lowest price.

This session will cover seven strategic concepts. Along the way, we will demonstrate how to measure loan profitability and calculate the required rate of return on a loan. We'll discuss how to use the components of most loan pricing models to understand whe... (more)

Presenter: Richard Hamm has been training bankers for 25 years, designing and delivering courses specializing in commercial lending and credit, including portfolio and risk management, commercial real estate (CRE) and appraisals, plus selling and negotiating skills, and director training.

Regulation Z - Open-End Credit Rules

Tuesday, October 23rd, 2018 2:30 pm - 4:30 pm ET

What?
During 2009 and 2010 Congress and the Federal Reserve Board made massive changes to the Regulation Z rules that regulate open-end credit. Since that time the Consumer Financial Protection Bureau (CFPB) inherited the regulation and has not made any additional changes to the rules. But questions and problems continue to plague those who offer open-end credit. By following basic procedures these concerns can be eliminated.

The rules for open-end credit require action before, during and after opening an account. Disclosures are required when opening an account, for each... (more)

Presenter: Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 42 years. In 37 years as a trainer over 130,000 bankers (and many examiners) have participated in Jack’s live seminars and webinars. Jack’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he d... (more)

Improving Employee Performance in Everyday Work Situations & Reviews

Wednesday, October 24th, 2018 11:00 am - 1:00 pm ET

Many supervisors and managers dislike giving employees needed feedback about surfing the internet, not following procedures correctly, criticizing other employees, or delivering poor customer service. Supervisors and managers fear employees will become defensive, or the result will be an unproductive and emotionally-draining argument. So feedback gets delayed, allowing costly work behaviors to continue.

Receive step-by-step guidance on how to give employees feedback to gain their cooperation to improve performance. Also learn two skills to resolve employee defensiveness if it occurs, and issues that are often behind it. Plus, learn h... (more)

Presenter: Ross Blake is a senior level trainer with 25 years of experience in designing and delivering training in conflict resolution, team building, performance feedback, meeting facilitation, and other communication skills.

IRAs: Rollovers vs. Transfers

Thursday, October 25th, 2018 11:00 am - 1:00 pm ET

Part II - Qualified Plan and IRA Rollovers vs Transfers

As we continue our journey down the mountain, we come to the most abused terminology in IRAs. Everyone knows you can only do one rollover from your total IRA plans in a 12 month period – right? But what does that once-per-12-month rule apply to – IRA rollovers? QP Rollovers? Conversions? As you can see below, this is a jam-packed informational Webinar.

Presenter: Patrice M. Konarik is president of Sunwest Training Corp. founded almost 25 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 30 years in the financial industry, Patrice has focused her expertise on IRAs and HSAs and is currently providing live training and Webinars on these products on a nationwide basis. She has a BS in Management Science from New York’s Bingh... (more)

It’s All About Your Strategic Plan

Thursday, October 25th, 2018 2:30 pm - 4:30 pm ET

Your bank is unique so your Strategic Plan should be unique as well. Too often, bank executives and directors will construct a strategic plan from old plans, strategies found online or just brainstorming based on emotion or intuition. Financial services, however, has become a much faster-paced industry than it was 15 or 20 years ago and is impacted by many more forces, challenges, competitors and opportunities than ever before. These drivers highlight the need for every bank or credit union to have a living, breathing strategic plan to thrive and grow.

Presenter: Marci Malzahn is the president and founder of Malzahn Strategic, a community bank consultancy focused on strategic planning, enterprise risk management, and talent management. Marci has 23 years of banking experience, the last ten as the EVP/CFO/COO of a community bank she helped start where she oversaw all the bank operations areas, including finance, IT, compliance, internal audit, deposit/loan ... (more)

Mapping Multi-Tiered Business Accounts

Friday, October 26th, 2018 11:00 am - 1:00 pm ET

Learn how to open multi-tiered business accounts. Complex business structures with multiple business entities owners present unique challenges in light of new Customer Due Diligence (CDD) rules. We will diagram and map out several complicated business structures and learn how to get the proper documentation, resolutions and beneficial ownership in these unique entities.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Commercial & Business Lending Basics for Support Personnel

Monday, October 29th, 2018 2:30 pm - 4:30 pm ET

Lending is all about risk management. This seminar is designed to take the "mystery" out of the commercial lending process and the confusing terminology often used by lenders.

Support personnel have a key role and stake in the commercial and business lending process, and they can help to create a safe and sound loan portfolio. Many would say that support personnel are the backbone of a good leading team. This program takes the perspective of a non-lender, and what goes on during the process of analyzing and approving a loan, focusing on commercial and business loans.

Presenter: Richard Hamm has been training bankers for 25 years, designing and delivering courses specializing in commercial lending and credit, including portfolio and risk management, commercial real estate (CRE) and appraisals, plus selling and negotiating skills, and director training.

IRAs: Distributions and Beneficiaries

Tuesday, October 30th, 2018 11:00 am - 1:00 pm ET

Part III - IRA Distributions and Beneficiary Payout Options and Reporting

“Base camp, we have a problem!” Here is where our trip down the mountain starts to pick up some difficult maneuvers. I know the answer! I think I know the answer! I thought I knew the answer! Whether you are an IRA “rookie” or an IRA “pro”, you know you have probably had this feeling many times! Oh, that helpless feeling we get when an IRA accountholder asks us anything above the most basic IRA question. If you are searching for a Webinar where you will achieve that higher “c... (more)

Presenter: Patrice M. Konarik is president of Sunwest Training Corp. founded almost 25 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 30 years in the financial industry, Patrice has focused her expertise on IRAs and HSAs and is currently providing live training and Webinars on these products on a nationwide basis. She has a BS in Management Science from New York’s Bingh... (more)

E-Sign for Lending and Critical E-Sign Implementation Issues

Tuesday, October 30th, 2018 2:30 pm - 4:30 pm ET

The world of electronic banking continues to evolve and bankers want to keep pace with technology and customer preferences. Recent surveys indicate that 51% of adults in the U.S. bank online and 32% bank with mobile phones. Customers expect more digital access at a time that cybersecurity has become a significant threat. The recent “breach” of 143 million consumer credit reports last year has brought additional scrutiny to compliance with both cybersecurity and consumer protection regulations. What steps must be followed to be in compliance with E-Sign? What NEW steps should be taken to verify the customer’s identity in ... (more)

Presenter: Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training.

Deposit Compliance Issues

Wednesday, October 31st, 2018 11:00 am - 1:00 pm ET

Regulation D, Regulation E, Regulation CC, Reg GG, Regulation DD

During this program we will cover some of the major issues that affect the compliance of your financial institution from these regulations. This program is designed for new deposit compliance officers and those who need a good review of each regulation and where the trouble spots are hiding.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

New Account Interview For Consumer Accounts - CIP, ID and Risk

Wednesday, October 31st, 2018 2:30 pm - 4:30 pm ET

In the past, opening a new account was as easy as giving the customer a toaster in exchange for his or her signature. Today, the process is much more complex. From the first moment of customer contact, FIs must adhere to numerous deposit compliance rules.

These in-depth compliance tasks are necessary for opening new deposit accounts, but the interview process can feel more like an inquisition to a potential accountholder. This Webinar will inform you about the deposit compliance rules and tasks your FI must follow and help you turn uncomfortable customer interviews into friendly and supportive conversations.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Loan Structure, Documentation and Compliance

Thursday, November 1st, 2018 11:00 am - 1:00 pm ET

Attend this proactive webinar and receive a thorough overview of commercial lending requirements from a “loan” structure, documentation, and compliance perspective.

Basic “business” structure will be presented along with loan “structure” and loan “support.” Additionally, “commercial” lending issues relative to loan documentation will be reviewed. “Loan pricing” and “monitoring” will also be covered along with a review of current compliance issues.

The webinar will be summarized through a comprehensive case study.

Presenter: David L. Osburn is the founder of Osburn & Associates, LLC, a Business Training and Contract CFO Firm that provides seminars, webinars, and keynote speeches for CPAs, bankers, attorneys, credit managers, and business owners on topics such as Banking/Finance/Credit, Negotiation Skills, Marketing, and Management Issues. Mr. Osburn’s Contract CFO clients include medical practitioners, financial insti... (more)

Mortgage Servicing Compliance

Thursday, November 1st, 2018 2:30 pm - 4:30 pm ET

In a sense, servicing consumer mortgage loans has always been a bit of the "wild west" of compliance, meaning there was little in the way of rules and regulations. But thanks to the financial crisis and resulting exposure of unsavory practices, rules were put into place by the Dodd-Frank Act. In addition, the CFPB just issued regulations that further the requirements mortgage servicers must follow. 

These rules include many "standard" requirements dealing with periodic statements and escrows, for example, but most of the requirements focus on how servicers deal with distressed borrowers - from mandating "early intervention" and ... (more)

Presenter: Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, DC. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients t... (more)

Work-Life Balance for Today’s Busy Banking Professional

Thursday, November 1st, 2018 2:30 pm - 4:00 pm ET

Given today's changing and hectic banking industry, maintaining work-life balance is even more challenging. In fact, a recent study indicated that a higher percentage of managers and employees reported that it is getting tougher to manage their work-life balance.

This webinar provides practical strategies and techniques that can be used immediately.

Presenter: Laura Mayer is a Senior Learning Consultant with Learning Dynamics. Over the years Laura has had an extensive amount of experience in training and change management. As Director of Training and Development Strategy at Warner-Lambert Company, she developed, implemented, and conducted training on cross-functional investigations as a standard practice for domestic and international sites. As the Foun... (more)

Employment Records and How to Keep Them

Friday, November 2nd, 2018 11:00 am - 1:00 pm ET

This program provides information not just on what records you should keep and for how long, but on the several underlying and even more important issue of record creation, storage, and the DON'Ts which create the major liabilities.

Human Resources, payroll, safety, and auditing professionals have ongoing questions about what employment records are required to be retained, and for how long. However, this is only the start of the issues. The legal requirements and employer liabilities go far beyond these simple issues.

Presenter: Bob Gregg, Boardman & Clark Law Firm in Madison, Wisconsin, has been involved in employment relations for more than 30 years. He litigates employment cases, representing employers in employment contracts, discrimination cases, FLSA, FMLA and all other areas of employment law. His main emphasis is helping employers achieve enhanced productivity, creating positive work environments and resolving emp... (more)

Federal Compliance School OnDemand with Live Streaming

Monday, November 5th, 2018 9:00 am - 6:00 pm ET

If you are unable to attend this popular bank compliance school November 5-8, here's your chance to learn from the nation's top compliance experts at your own convenience. You'll enjoy unlimited OnDemand playback access for six months. You also have the option to enjoy the school as it happens, via live streaming video. You can purchase the entire school or just one module, the choice is yours!

Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled expertly in all areas of your institution? Has your ... (more)

Presenter: Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, DC. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients t... (more)

Top 15 Issues with the New HMDA Rules

Monday, November 5th, 2018 2:30 pm - 4:30 pm ET

What?
The world of HMDA changed dramatically on January 1, 2018. The final rules implementing changes to Regulation C required by the Dodd-Frank Wall Street Reform and Consumer Protection Act were generally effective on that date.

The modifications to HMDA were massive and many financial institutions are still dealing with the challenges of collecting data under the burdensome new requirements. This program provides the top 15 issues that may have been overlooked when implementing the new HMDA requirements.

Why?
This two-hour webina... (more)

Presenter: Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 42 years. In 37 years as a trainer over 130,000 bankers (and many examiners) have participated in Jack’s live seminars and webinars. Jack’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he d... (more)

Call Reports: RC-C Loan Coding and Related RC-R Reporting

Tuesday, November 6th, 2018 11:00 am - 1:00 pm ET

Loan information on the Call Report provides critical credit information for regulators, especially in today's environment. The rules for coding loans reported on Schedule RC-C dictate how loans are to be reported on all loan schedules in the Call Report, including the income statement, charge-offs and recoveries, averages, and past dues and non-accruals. This webinar will help you learn the classification priority for reporting loan information correctly. Learn when to code the loan based on borrower, when to code based on collateral, and when to code based on purpose. In addition, this webinar will cover the four risk-based capital categ... (more)

Presenter: Ann Thomas has over thirty years of experience in bank accounting and control. She received a BA in Accounting from the University of Houston in 1982. She worked with Judith Alexander Jenkins for 15 years, providing planning, financial reporting, regulatory reporting, and operational and compliance auditing services to over ninety independent banks.

Lending 101

Tuesday, November 6th, 2018 2:30 pm - 4:30 pm ET

In this unique webinar, Anne Lolley will provide an overview of federal compliance laws. This is a great training tool for newer lenders and processors, and the webinar will help even experienced bankers understand the source of the various requirements.

All information in the webinar will be clearly-documented in a colorful and user-friendly handbook. This is a wonderful resource manual - lenders, loan processors and compliance officers will refer to this booklet time and time again. In addition to providing compliance summaries, the booklet offers specific cites to help readers locate rules, as well as a detailed, alphabetical inde... (more)

Presenter: For over thirty years, Anne Lolley has been simplifying compliance issues for bankers. After earning her law degree from the University of Kansas, she joined the Kansas Bankers Association, where she developed its successful legal department and gave compliance-related seminars. She has been a compliance officer for two banks and currently works with Bank Management Services, where she continues t... (more)

Patch the People – Education for Employees, Boards, and Customers

Wednesday, November 7th, 2018 11:00 am - 1:00 pm ET

We patch outdated operating systems, vulnerable software programs, and firmware on hardware devices, but how do we patch people? Hardware and software programs generally do as they are instructed, but people do not and can easily fall victim to social engineering attacks. Education and training can be our process to patch our people. During our session, we will explore traditional ways education has been deployed and look to improve those processes with more advanced and effective methods of patching our people. We will also look at best practices for addressing similar issues with business customers and highlight common educational practi... (more)

Presenter: Jon Waldman is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, LLC, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry. He maintains his CISA and CRISC certifications and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assuranc... (more)

Legal Essentials for Lenders

Wednesday, November 7th, 2018 2:30 pm - 4:30 pm ET

This program covers important legal issues and concepts which must be understood and consistently applied to enforce the Bank’s liens and other legal rights, avoid litigation and better serve customers. The goal is to provide an opportunity to learn or confirm your understanding of a variety of legal issues lending personnel deal with daily.

The program will provide ample opportunity to ask questions. Participants are encouraged to bring their own list of topics to be discussed or to submit them in advance to info@ttstrain.com.

Presenter: Robin Russell has practiced law for 30 years and is licensed in Texas, New York and Massachusetts. She is a fellow in the American College of Bankruptcy and of the American Law Institute. She combines a depth of experience in bankruptcy restructuring and litigation with financial transactions. She has represented corporate debtors, independent directors, liquidating trustees, bondholders, unsecu... (more)

Loan Participations for Community Banks: Risks & Rewards

Thursday, November 8th, 2018 11:00 am - 1:00 pm ET

This program covers the risks and rewards of loan participations to both the lead bank and the purchasing bank. Attendees will gain a thorough understanding of Participation Agreements.

A participant's checklist for a well-drafted Participation Agreement will be reviewed, and administration of the participated loan will be discussed.

Presenter: Robin Russell has practiced law for 30 years and is licensed in Texas, New York and Massachusetts. She is a fellow in the American College of Bankruptcy and of the American Law Institute. She combines a depth of experience in bankruptcy restructuring and litigation with financial transactions. She has represented corporate debtors, independent directors, liquidating trustees, bondholders, unsecu... (more)

For Bank Managers: Build a No-Excuses Sales Environment

Thursday, November 8th, 2018 2:30 pm - 3:30 pm ET

For Bank Managers: Does Your Bank (or Credit Union) Have a No Excuses Sales Environment?

“I didn’t make my calls this week because of all the Ops problems.” Most Sales Leaders have heard some version of that recently. It is easy to accept this type of comment and let it ride, especially with a good producer. But if you do, excuse making can permeate your group. The foundation for creating a no excuses sales environment begins with leadership - how you set sales standards and then demonstrate, communicate and inspect a... (more)

Presenter: Alex Cole is a Sales Development Officer for Anthony Cole Training Group. Her primary responsibility is to support, train and coach producers to becoming highly effective salespeople. She is also the Managing Director of Hire Better Salespeople which assists in the attracting, interviewing and assessing of great sales candidates who can and will sell.

Controlling the Risks of Power of Attorney Documents

Tuesday, November 13th, 2018 11:00 am - 1:00 pm ET

Financial institutions are required to complete transactions for customers involving Power of Attorney documents. To protect your financial institution's interests when using these documents, it is imperative to understand the basic do's and don'ts. This presentation will provide financial institution personnel with best practices to use when dealing with these complex legal documents.

Presenter: Terri D. Thomas is Senior VP and Legal Department Director for the Kansas Bankers Association. Prior to this, she was with "Bankers Choice," a financial consulting firm. Before this, Terri was employed in the financial industry for over twenty-three years in various capacities. Most notably, she served for fourteen years as in-house legal counsel and trust officer for Bank of America and its Kansa... (more)

Violence in Your Workplace: Prevention & Response

Tuesday, November 13th, 2018 2:30 pm - 4:30 pm ET

Workplace violence takes its toll - physically, emotionally and monetarily. How many people are currently contemplating committing an act of violence in the workplace? Preventing these acts is much preferred and more cost-effective than cleaning up afterwards. It’s essential that we train employees to recognize pre-incident indicators and report them before an act of violence occurs, but it is also critical to have a plan in place to respond should the unthinkable occur. We will analyze recent cases to identify unheeded warnings, and then identify physical security measures and procedures that either were not in place or were ignored. P... (more)

Presenter: Carol Dodgen is the owner of Dodgen Security Consulting, LLC. Since 1998, her company has been providing services for financial institutions, government entities, and businesses to include training, ATM lighting inspections, and vulnerability assessments. Before forming her company, Carol served as the security training officer for Compass Bank. She earned her Master's Degree in Criminal Justice a... (more)