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Preparation, Risk, and Critical Robbery Procedures

Monday, December 17th, 2018 2:30 pm - 4:30 pm ET

It can’t happen here, it won’t happen here, it just happened here! Robbery preparation is more than annual security training. While staff is trained on what to do, you also need to know how to prepare in advance. Criminals select your financial institution as a target for a variety of reasons. While most people feel that location is the issue that is seldom the case. In this eye-opening program you will learn what makes your office a target, the warning signs you’re being cased for robbery, and what you need to do immediately after a robbery event. Many institutions still follow outdated procedures, opening themselves up for lawsuits... (more)

Presenter: Arvin Clar is a nationally known seminar speaker, as well as college-level instructor, in security, police operations, and economic crime. He has been a speaker for many organizations, corporations, and trade groups, and has conducted security evaluations and assessments of financial institutions throughout the United States. His 35 years of experience in the fields of risk assessment and analysis... (more)

Regulation E Error Resolutions and Disputes

Tuesday, December 18th, 2018 11:00 am - 1:00 pm ET

Join David Dickinson of Banker’s Compliance Consulting for a two-hour webinar dedicated to dissecting the Regulation E error resolution requirements.

ACH, ATM and Debit Card error resolution rules are confusing. There are Regulation E rules and VISA or MasterCard rules that don’t always sync up. While the math behind zero liability is easy, the rest can be very hard to understand.  

Presenter: David Dickinson's banking career began as a field examiner for the FDIC in 1990. He later became a Loan Officer for a 110-million dollar bank. In 1993, he established Banker's Compliance Consulting. Along with his amazingly talented Team, he has written numerous compliance articles for prestigious banking publications and has developed compliance seminars that Banker's Compliance Consulting produc... (more)

10 Deadly Habits of Dysfunctional Teams and What to Do About Them

Tuesday, December 18th, 2018 2:30 pm - 4:30 pm ET

The one thing that changes everything in the workplace is trust. Nothing is as fast as the speed of trust whether we are talking about building it or destroying it. Dysfunctional teams can poison the culture of your company. This webinar zeroes in on the principle of behavior and team dynamics.

Do you have a team where everyone is steamrolling each other’s opinion? Does the group meet infrequently and lack directions? Do some team members feel like outsiders? Is the team led in a way that encourages superiority but lacks integrity?

Join one of the industry’s top trainers and learn how to excel at building teams that tak... (more)

Presenter: Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.

BSA Year End Round Up

Wednesday, December 19th, 2018 11:00 am - 1:00 pm ET

It’s time for a wrap on 2018 and a look towards 2019. This year-end wrap up will focus on looking at the 2018 year including beneficial ownership, new CTR, and New SAR. We will look at the areas of hot crime and the examination hot spots. This is program is a must as we head to 2019.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Compliance for Commercial Lenders - Issues for the Unwary

Wednesday, December 19th, 2018 2:30 pm - 4:30 pm ET

What?
All of the regulations reviewed in a compliance examination cover consumer lending, but many of those regulations also impact commercial lending. Determining exactly which requirements impact commercial loans is a challenge. We are pleased to present this program to help commercial lenders understand which compliance requirements impact their department.

This two-hour program identifies the major compliance regulations that apply to commercial transactions and reviews particular issues from each of those regulations that cause problems for commercial lenders.

Why?
Many exa... (more)

Presenter: Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 42 years. In 37 years as a trainer over 130,000 bankers (and many examiners) have participated in Jack’s live seminars and webinars. Jack’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he d... (more)

Common Check Scams Against Your Customer

Thursday, December 20th, 2018 11:00 am - 1:00 pm ET

Has your financial institution been hit by increased check fraud? Many institutions are suffering losses due to check fraud. A recent study by the Better Business Bureau discusses the significant increase in fake check fraud complaints over the last three years. This webinar will look help your frontline protect your customer and your financial institution from common scams. We will look at holds and other defenses your institution has available and how to use them.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Basic Personal and Business Tax Return Analysis

Thursday, December 20th, 2018 2:30 pm - 4:30 pm ET

Attend this proactive webinar and gain an understanding of the often complex and confusing topic of TAXES!

Bank personnel are required to obtain and properly interpret tax returns for both commercial and consumer lending purposes. The first part of this webinar will concentrate on personal tax return analysis while the second part will focus on the analysis of various business tax returns.

Presenter: David L. Osburn is the founder of Osburn & Associates, LLC, a Business Training and Contract CFO Firm that provides seminars, webinars, and keynote speeches for CPAs, bankers, attorneys, credit managers, and business owners on topics such as Banking/Finance/Credit, Negotiation Skills, Marketing, and Management Issues. Mr. Osburn’s Contract CFO clients include medical practitioners, financial insti... (more)

How to Avoid Safe Deposit Litigations

Thursday, January 3rd, 2019 11:00 am - 1:00 pm ET

Recently financial institutions have experienced significant disappearance claims and very large lawsuits which resulted in many nationwide losses and very expensive litigations.

What did they do wrong? Most of these disappearance claims and lawsuits are a direct result of offering the new self-service box concept, insufficient employee training, incorrect box drilling and safekeeping procedures, unauthorized vault access, improper box relocations, vault burglaries, flooded vaults, sloppy record keeping and retention and all the news media coverage that inevitably follows.<... (more)

Presenter: David P. McGuinn, President of Safe Deposit Specialists, is a former banker with over 45 years of safe deposit experience and is often referred to nationwide as the safe deposit GURU. In all 50 states he has trained over 350,000 safe deposit personnel since 1969, and has served the industry as President of the American, Texas and Houston Safe Deposit Associations. Dave is a featured speaker for th... (more)

Best-Ever Compliance Checklists for Consumer Loans

Thursday, January 3rd, 2019 2:30 pm - 4:30 pm ET

For several years, Anne Lolley has shared her popular compliance checklists with bankers. In this latest webinar, Anne will again offer and explain those checklists. The colorful and easy-to-use checklists are designed to chronologically lead lenders and processors through the various compliance requirements, and financial institutions that properly use these checklists will virtually eliminate compliance errors.

The webinar will include a supplementary booklet explaining each checklist requirement. Upon request, Anne will e-mail the individual checkli... (more)

Presenter: For over thirty years, Anne Lolley has been simplifying compliance issues for bankers. After earning her law degree from the University of Kansas, she joined the Kansas Bankers Association, where she developed its successful legal department and gave compliance-related seminars. She has been a compliance officer for two banks and currently works with Bank Management Services, where she continues t... (more)

Establishing a Respectful Workplace

Friday, January 4th, 2019 11:00 am - 1:00 pm ET

There has been an explosion of sexual harassment allegations in both the press, and in complaints to employers. Famous media people, executives, and public and corporate managers have suddenly had careers damaged or ended due to their improper behaviors. Harassment is certainly not new. Yet now there is a new environment, new support and motivation to come forth. Organizations, Congress and Legislatures are paying attention to Enhanced policies, practices and new laws and liabilities are coming.

In many organizations sexual harassment seems all too common. Yet in others it rarely arises and is quickly and effectively addressed. Wha... (more)

Presenter: Bob Gregg, Boardman & Clark Law Firm in Madison, Wisconsin, has been involved in employment relations for more than 30 years. He litigates employment cases, representing employers in employment contracts, discrimination cases, FLSA, FMLA and all other areas of employment law. His main emphasis is helping employers achieve enhanced productivity, creating positive work environments and resolving emp... (more)

How to Analyze a Start-up Business

Monday, January 7th, 2019 2:30 pm - 4:30 pm ET

Analyzing Start-up Businesses has been designed to assist lenders and others who work with start-up businesses that are seeking financing for development projects. This program will emphasize how to properly review business plans and other information that is generated by start-up business ventures and what questions to ask of business owners, in both financial and non-financial topic areas. This program will use business plans and the information contained within them to demonstrate to lenders the ways in which they can analyze start-up ventures in order to make better credit decisions.

Presenter: Vincent DiCara is currently the owner of DiCara Training and Consulting LLC which he established in January of 2013.  Formerly, he was the co-owner and founder of Development Finance Training and Consulting, Inc. (DFTC) which he established in 2003.  Mr. DiCara has been involved in evaluating the credit needs of businesses for thirty years as a business advocate, lender, credit analyst a... (more)

Train Smarter and More Effectively

Tuesday, January 8th, 2019 11:00 am - 12:30 pm ET

Training should be more than a checkmark on an attendance list!

Are you tired of staff complaining about ALL THE MANDATORY training they are expected to complete? Does it frustrate you when you see people skip the content of online training and rush through the test? You expect your people to learn, so we are going to put complaining on a diet at your company!

A big way to curb training-resistance is to elevate morale. “Good job” goes a long way but this webinar will also show you ways to reduce job dissatisfaction and increase productivity through ef... (more)

Presenter: Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.

New SAR Line By Line

Tuesday, January 8th, 2019 2:30 pm - 4:30 pm ET

FinCEN issued a notice to e-filers that announced an update to the Suspicious Activity Report (SAR) filing format, which went into effect in June 2018. The announcement says that the revisions adhere to the changes listed in FinCEN's February 2, 2017, Federal Register notice. Beginning with the new SAR filings, batch submissions will have to be made in an XML-based file, rather than in the current ASCII fixed-length delimited file format. Other notable changes:

  • A new text field to alert FinCEN that a SAR is being filed in response to a current GTO, advisory or other activity
  • A new "Cyber Event" suspicious activity ty... (more)
Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

IRA Update and Review

Wednesday, January 9th, 2019 11:00 am - 1:00 pm ET

Well, the Congress in their usual last-minute Christmas gift in December of 2017 passed the “Tax Cuts and Jobs Act of 2017”. While they have spent most of the year ironing out what this all means, most of the expected IRA changes were not included in the final legislation. But, this year is not over. The IRS Cost of Living Adjustments are released in October 2018. And, you never know what the 2018 December surprise legislation will bring us. Because of these last minute changes, the annual IRA Update and Review Webinar is a “must attend”.

Presenter: Patrice M. Konarik is president of Sunwest Training Corp. founded almost 25 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 30 years in the financial industry, Patrice has focused her expertise on IRAs and HSAs and is currently providing live training and Webinars on these products on a nationwide basis. She has a BS in Management Science from New York’s Bingh... (more)

Basic Business Entities & Other Commercial Borrowers

Wednesday, January 9th, 2019 2:30 pm - 4:30 pm ET

Key issues for business entities include who, if anyone, has personal liability for the debts of the business and what is the impact of federal, state and local taxes on the business and its owners. Essential legal principles underlying creation and operation of borrower entities are also significant for lenders concerned with creating effective and enforceable loan documents. This webinar presents a survey of requirements, characteristics, advantages, disadvantages plus creation and documentation issues for the most frequently used types of business entities.

Presenter: Robin Russell has practiced law for 30 years and is licensed in Texas, New York and Massachusetts. She is a fellow in the American College of Bankruptcy and of the American Law Institute. She combines a depth of experience in bankruptcy restructuring and litigation with financial transactions. She has represented corporate debtors, independent directors, liquidating trustees, bondholders, unsecu... (more)

Advanced Collection Tools

Thursday, January 10th, 2019 11:00 am - 1:00 pm ET

Attend this webinar to learn how to better collect “problem loans” and protect the rights of the bank in today’s market!

This proactive webinar covers negotiation, technical, and management tools in collecting cash. The negotiation process will include the “human factors” while the technical skills will include “business law basics” (contract law and lender liability).

The technical aspects of collections will also address what happens when a “good” loan turns into a “bad” loan i.e. the market has now turned down, tenants have left, and the payments are severely delinquent. What should the bank ... (more)

Presenter: David L. Osburn is the founder of Osburn & Associates, LLC, a Business Training and Contract CFO Firm that provides seminars, webinars, and keynote speeches for CPAs, bankers, attorneys, credit managers, and business owners on topics such as Banking/Finance/Credit, Negotiation Skills, Marketing, and Management Issues. Mr. Osburn’s Contract CFO clients include medical practitioners, financial insti... (more)

Writing New Account Procedures

Thursday, January 10th, 2019 2:30 pm - 4:30 pm ET

During this webinar, we will take the core document from deposit accounts documentation and set up a working document so that you can tailor your procedures into the framework we will provide. You will receive a “core document” in a word document that you can drop your individualized documents into and achieve one of the big goals at many financial institutions have “standards” on opening all types of new accounts.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Masterful Time Management

Friday, January 11th, 2019 11:00 am - 1:00 pm ET

As much as we would like to say we do one thing at a time, we have to face the hard truth that business success is synonymous with multitasking. We need to think back to guide us in the present, and we must look forward to anticipate issues that might arise. The reality of any employee from entry level to chief is this: even the best-laid plans go awry at times, so we need to plan not only proactively but realistically, and we need to schedule not only reactively but creatively. So much depends on our ability to plan our time, experience time efficiently, and plan things forward when our experiences do not go according to plan. Foresight, ... (more)

Presenter: Philip Vassallo, Ed.D., has designed, delivered, and supervised communication training programs for more than 25,000 executive, managerial, supervisory, administrative, and technical professionals internationally over the past three decades. He is the author of the books How to Write Fast Under Pressure, The Art of E-mail Writing, and The Art of On-the-Job Writing. He has edited major reports for ... (more)

Incident Response

Monday, January 14th, 2019 2:30 pm - 4:30 pm ET

In today’s cybersecurity world, we can no longer hide behind the assumption that business will never be compromised. Institutions must ensure adequate investments in security are made, not only in prevention, but in the detection of threats and effective incident response as well. With data breaches on the rise, it’s time to sharpen your institution’s response procedures and improve your Incident Response Plan. In this session, core steps required for most incidents will be highlighted and specialized components for DDOS, malware, ransomware, CATO, and unauthorized access incident types will be examined. Explore the importance of incorpora... (more)

Presenter: Buzz Hillestad is a Senior Information Security Consultant at SBS CyberSecurity in Madison, South Dakota. SBS is a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry. Buzz was trained in Information Security at the SANS Institute – an internationally recognized best source for cybersecurity education. Buzz has been... (more)

Online Deposit Account Opening

Tuesday, January 15th, 2019 11:00 am - 1:00 pm ET

Opening deposit accounts online is becoming a way of life instead of an exception. In building your system, you will need not only your marketing people involved from the outset, but also your compliance team.

The question is how to comply with all the new account opening procedures using the online mechanism and meet examiner expectations and scrutiny. The process should engage your customer, but not put your financial institution in the regulatory hot seat.

We'll examine the life cycle of this serv... (more)

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Nailing Your Job of Head Teller

Tuesday, January 15th, 2019 2:30 pm - 4:30 pm ET

Taking the Lead and Responsibilities at the Frontline

Without a doubt, staff plays a lead role; up-front and center in any financial institution. The teller, for example, interacts with the audience most vital to your bank’s reputation—your customer. Faced with handling impressive sums of cash and, most likely, making more decisions than lenders; tellers are the key to exceptional customer service. These players require an excellent director, a superior supervisor to deliver a top performance.

The job responsibilities of a head teller can ... (more)

Presenter: Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for thi... (more)

Smart Social Media

Wednesday, January 16th, 2019 11:00 am - 1:00 pm ET

"One simple post can destroy years of building trust and goodwill!"

The increased use of social media presents challenges for financial institutions. Chief among them:

  1. To have a social media presence that conveys the proper branding to the public.
  2. To have in place for employees appropriate guidelines that are legal and protect the company from potential disaster.

In this basic level class, we will review social media channels and trends, give specific suggestions for updating and ... (more)

Presenter: The webinar leader is J.T. Turner, who has over 30 years of experience in the lending industry. He has worked as a trainer for the past 24 years, in areas of lending, underwriting, origination, quality control, and personal growth. He is a seminar leader for the Center for Financial Training, a member of the Franklin Speakers Bureau, and past member of the National Speakers Association. J.T. is al... (more)

Social Security Basics

Wednesday, January 16th, 2019 2:30 pm - 4:30 pm ET

This webinar is an introduction to the basic rules that govern Social Security and why you should know them as a banker. Most younger Americans do not understand the importance of the program; for example, Social Security provides more than 50 percent of family income for two-thirds of older Americans! In addition, an estimated 10,000 Americans (on average) reach retirement age every day and are intensely interested in Social Security. In this webinar, we give special attention to Social Security coverage requirements, retirement benefits and spousal benefits and how you can use that information to advise your customers. We also cover how ... (more)

Presenter: Allen McLellan is a 1971 graduate of the U.S. Air Force Academy and holds a masters degree in aeronautical engineering (MSAE) from the Air Force Institute of Technology.

Compliance 101: Rules for Consumer & Mortgage Lenders

Thursday, January 17th, 2019 11:00 am - 1:00 pm ET

This session will cover key lending consumer compliance regulations (highlights of the Equal Credit Opportunity Act, HMDA, Flood, RESPA, Truth in Lending, and Fair Credit Reporting). It will also include a Bank Secrecy Act overview outlining “Five Reasons Lenders Should Have BSA Training”. We’ll review “what’s old, what’s new, and what’s to come”.

Presenter: Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training.

Beneficial Ownership: Where Are We Now?

Thursday, January 17th, 2019 2:30 pm - 4:30 pm ET

It should be easy to comply with beneficial ownership, but it is not. Unknown challenges and issues have emerged as we live in our first year with the regulation. So where are we now? What issues to we still need to resolve? Two sets of FAQs, Exam procedures and the regulation itself have created more confusion as we try to comply with all the information. This program will point out common errors and the still unresolved and unanswered questions for beneficial ownership.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)