Bank Webinars by TTS

The ACH Audit & Risk Assessment: What You Need to Know

Wednesday, August 21st, 2019 11:00 am - 1:00 pm ET

Spend two hours with an ACH Auditor and hear what she looks for when performing the ACH Audit and ACH Risk Assessment.

Every financial institution must perform an ACH Audit annually. Effective January 1, 2019 the ACH Rules changed and the information in Appendix Eight is moving to the Audit Guidelines. Join us in this session to discuss what this change means to your bank. We will discuss the current area’s in Appendix Eight and offer suggestions on what you may want to change when completing your audit. The ACH Risk Assessment needs to have been completed once and then perfor... (more)

Presenter: Mary Kate Cole, AAP, CAE, principal of MK Cole Consulting, has nearly two decades of bank operations experience. Kate is an experienced ACH Auditor as well as speaker on payments related topics. She was VP of the Upper Midwest ACH Association for over 15 years. At that time, she was responsible for member education, ACH Audits and problem solving as well as ACH Development projects. Kate has been... (more)

SSAE18, SOC 1, SOC 2 - What Do I Need?

Wednesday, August 21st, 2019 2:30 pm - 4:30 pm ET

Each of our regulators say this in a similar way, we must understand the security controls of a third party “to the same extent” as we understand our own internal controls. This is challenging, as some of our vendors share few details about controls. Our industry currently relies heavily on the new SSAE18 Audit Report and the Service Organization Control (SOC)2 reports provided by vendors. What are the differences between these two reports, and which should we be requesting? And once we obtain them, how do we understand the security controls to the “same extent” as our own?

We will explore the different types of SOC reports provi... (more)

Presenter: Jon Waldman is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, LLC, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry. He maintains his CISA and CRISC certifications and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assuranc... (more)

Driving Results with Your Bank's Data

Thursday, August 22nd, 2019 11:00 am - 12:00 pm ET

As the race for core customers, core deposits, and expanded customer relationships intensifies, it is imperative to have your bank positioned for growth. In the age of analytics and informed decision-making, banks have a largely untapped source of internal data. We know where our current customers live and operate their businesses, and we have access to internal product and service utilization. Given this wealth of information, why aren’t more organizations utilizing it to improve results?

During this session, we will explore specific and actionable strategies to use internal data to:

Presenter: David Carlson, Senior Vice President with Haberfeld Associates, has worked with clients for more than 12 years to implement and sustain system activities that allows them to see significant growth. He leads consulting meetings with Haberfeld client executive teams, helping them identify opportunities for increased growth and profitability. David also presents at many bank-wide rallies and traini... (more)

Lending for Non-Lenders

Thursday, August 22nd, 2019 2:30 pm - 4:30 pm ET

The focus of this course will be the activities associated with Qualitative and Quantitative Analysis when underwriting evaluates a commercial lending request. This is an overview of the entire process for non-lenders.

Presenter: An authority on financial and credit risk, Mr. Carlin is a Managing Partner at Eensight. He has worked with major banks, insurance companies and regulatory agencies over the last twenty years, designing and teaching financial topics including: basic, intermediate and advanced credit and financial statement analysis, business lending for branch bankers, accounting for bankers, basic intermediate an... (more)

Accounting Basics

Friday, August 23rd, 2019 11:00 am - 12:30 pm ET

Understanding accounting and financial statement basics is a key skill needed in the Financial Services Industry. All too frequently even experienced personnel have only a cursory knowledge of key accounting concepts. This course provides participants with a sound understanding of the fundamentals of accrual accounting and how it differs from cash accounting. It has been designed for those who have no experience with the subject and well as those who have had an accounting course but need to brush-up.

Presenter: An authority on financial and credit risk, Mr. Carlin is a Managing Partner at Eensight. He has worked with major banks, insurance companies and regulatory agencies over the last twenty years, designing and teaching financial topics including: basic, intermediate and advanced credit and financial statement analysis, business lending for branch bankers, accounting for bankers, basic intermediate an... (more)

Alert! Regulation CC Changes

Monday, August 26th, 2019 2:30 pm - 4:30 pm ET

The Consumer Financial Protection Bureau and the Federal Reserve Board jointly published amendments to Regulation CC that implement a statutory requirement to adjust for inflation the amount of funds depository institutions must make available to their customers. The amendments apply in circumstances ranging from next business day withdrawal of certain check deposits to setting the threshold amount for determining whether an account has been repeatedly withdrawn.

The Dodd-Frank Act amendments require that the EFA Act's dollar amounts be inflation adjusted every five years by the annual percentage increase in the Consumer Price Inde... (more)

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Key Ratio Analysis

Tuesday, August 27th, 2019 11:00 am - 1:00 pm ET

Ratios, ratios, and more ratios! What do they really mean? Many financial professionals including bankers use financial ratios on a regular basis. But do they always use the same ratios and more importantly, do they always interpret the ratios in the same manner?

Attend this proactive webinar and learn a “five-step” analysis plan including liquidity, activity, leverage, operating performance, and cash flow analysis which will clarify and “unify” this often confusing financial subject. Upon completion of this webinar, the bank employee will be able to better negotiate with their business clients as well as other financial profes... (more)

Presenter: David L. Osburn is the founder of Osburn & Associates, LLC, a Business Training and Contract CFO Firm that provides seminars, webinars, and keynote speeches for CPAs, bankers, attorneys, credit managers, and business owners on topics such as Banking/Finance/Credit, Negotiation Skills, Marketing, and Management Issues. Mr. Osburn’s Contract CFO clients include medical practitioners, financial insti... (more)

Writing Effective Email

Tuesday, August 27th, 2019 2:30 pm - 4:30 pm ET

Have you received emails with overly long recipient lists? Have you struggled through complex emails only to realize they don't concern you? Do you think email may not always be the best way to communicate? Have you seen emails used inappropriately, to criticize someone or avoid communicating in person?

Effective workplace email requires attention to writing and language. Learn how to create and respond to emails efficiently and accurately. Get practical remedies for problematic messages, and leave with guidelines for managing emails.

Presenter: Philip Vassallo, Ed.D., has designed, delivered, and supervised communication training programs for more than 25,000 executive, managerial, supervisory, administrative, and technical professionals internationally over the past three decades. He is the author of the books How to Write Fast Under Pressure, The Art of E-mail Writing, and The Art of On-the-Job Writing. He has edited major reports for ... (more)

IRAs: The Basics Simplified

Wednesday, August 28th, 2019 11:00 am - 1:00 pm ET

Part I - IRA – Getting Down to the Basics

Have you ever noticed sometimes when the IRA Guru leaves the financial institution it is without notice or training for a replacement??!! On the first day of training, you feel like someone placed you on a crazy merry-go-round and you can’t jump off. In other words, you have NO IDEA where to go or what they are talking about. Everything just sounds foreign to you. It’s true. IRAs are a different world from the other accounts at your bank. Oh, they may look similar, but the rules, regulations and IRS reporting build the complications t... (more)

Presenter: Patrice M. Konarik is president of Sunwest Training Corp. founded over 25 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 35 years in the financial industry, Patrice has focused her expertise on the retirement account area and is currently providing live training and Webinars on IRAs and Health Savings Accounts on a nationwide basis. She has a BS in Management... (more)

IRAs: 4 Part Series

Wednesday, August 28th, 2019 11:00 am - 1:00 pm ET

This four part series includes the following webinars. Click each link for a complete description of what will be covered in each session. Each Webinar can also be purchased individually.

Presenter: Patrice M. Konarik is president of Sunwest Training Corp. founded over 25 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 35 years in the financial industry, Patrice has focused her expertise on the retirement account area and is currently providing live training and Webinars on IRAs and Health Savings Accounts on a nationwide basis. She has a BS in Management... (more)

Compliance Rules for Commercial Loans Secured by Real Estate

Wednesday, August 28th, 2019 2:30 pm - 4:30 pm ET

Which regulations apply to commercial loans that are secured by real estate? Are there any exceptions when the real estate is taken as "an abundance of caution"? When do examiners assess civil money penalties for compliance violations? Do your commercial lenders and support staff understand the data collection required for HMDA-reportable applications? Is a written application required for a business-purpose loan? Real-life examples are used to explain how applicable regulations apply during the commercial loan application process.

Presenter: Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training.

What to Do When a Customer Dies

Thursday, August 29th, 2019 11:00 am - 1:00 pm ET

Ironically, when a financial institution learns a deposit or loan customer has died, confusion and dread seem to be the normal reaction. We'll walk you through the complicated process of dealing with a customer's death - both on the deposit side and the loan side, as well as unique issues when doing business with the decedent's estate.

Presenter: Terri D. Thomas, JD is the Director of the Kansas Bankers Association Legal Department, which specializes in providing compliance and legal assistance to Kansas banks.

Dealing with Appraisals: Regulations and Requirements

Thursday, August 29th, 2019 2:30 pm - 4:30 pm ET

The past few years have seen significant developments in real estate appraisals and evaluation rules and regulations. Revised Interagency Guidelines and new rules under Reg Z have been issued, and we've seen additional requirements finalized recently due to Dodd-Frank. Just in the last six months we’ve seen significant proposed and final regulations changing some thresholds and proposing some additional exceptions from the requirement. In some cases (called "flipping transactions"), lenders will even have to obtain two appraisals on the same property for one loan.

Because breakdowns in appraisal practices have been partly blamed ... (more)

Presenter: Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, DC. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients t... (more)

For RMs: Banker's Top 10 for Sales Success

Tuesday, September 3rd, 2019 11:00 am - 12:00 pm ET

On your sales calls, do you have a hard time getting your prospects to really engage in a conversation about their business challenges? If you get to the proposal stage, do you have too many in your pipeline who have said to you: “I’ll think it over and let you know.”

There are skills you can develop to help you navigate these situations, create more compelling questions and be more prepared to help your prospects make decisions and avoid the dreaded TIO (think it over).

Alex Cole, Sales Development Expert with Anthony Cole Training Group, will take you through the Top 10 ideas that you must address to increase your sales ... (more)

Presenter: Alex Cole is a Sales Development Expert with Anthony Cole Training Group. Her primary responsibility is to support, train and coach sales leaders and relationship managers to acquire new clients and deepen existing relationships. She is also the Managing Director of Hire Better Salespeople which assists in attracting, interviewing and assessing of great sales candidates who can and will sell for y... (more)

CBD Oil and Your Bank: The Good, the Bad and the Ugly

Tuesday, September 3rd, 2019 2:30 pm - 4:00 pm ET

Can you bank a CBD Oil customer? Can you bank a seller of CBD Oil? What if your employee is selling CBD Oil? What to do if anything? Many of these issues depend on your state’s definition of marijuana and its position on CBD Oil. It may depend on whether your state allows hemp and whether its oil is legal or illegal. You might be surprised how many customers and employees all use and purchase CBD Oil. This webinar will look at the state statutes and discuss what your financial institution’s path may be for banking CBD Oil businesses.

You will receive a 50-state chart. You will receive links to your state’s statute and you... (more)

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Top 10 Most Common TRID Issues

Wednesday, September 4th, 2019 11:00 am - 1:00 pm ET

What?
The Consumer Financial Protection Bureau (CFPB) published a final rule to implement the Truth in Lending Act/Real Estate Settlement Procedures Act integrated disclosures (TRID) on November 20, 2013. The final rule was effective on October 3, 2015. The TRID rules and guidance from the CFPB continue to evolve. After much industry confusion and concern regarding the new rules, the CFPB released a proposal to update the TRID regulation in July 2016. The final TRID Amendment was released on July 7, 2017, with a mandatory compliance date of October 1, 2018. The program explains selected issues from the fin... (more)

Presenter: Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 43 years. In 38 years as a trainer over 145,000 bankers (and many examiners) have participated in Jack’s live seminars and webinars. Jack’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he d... (more)

FFIEC CAT vs InTREx

Wednesday, September 4th, 2019 2:30 pm - 4:30 pm ET

In 2019 we have seen more consistency and rigorous examination programs from both the state and federal level. The investments that regulatory agencies have made in Information Technology examination program updates is being noticed amongst financial institutions. For some institutions, you will find yourself using both processes to evaluate security or prepare for your examination.

These two programs have two different objectives. InTREx is used by FDIC examiners to conduct an examination against the institution where the FFIEC Cybersecurity Assessment Tool (CAT) can be both an examination tool and a self-assessment tool. Both ... (more)

Presenter: Jon Waldman is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, LLC, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry. He maintains his CISA and CRISC certifications and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assuranc... (more)

Federal Benefit Payments Garnishment Requirements

Thursday, September 5th, 2019 11:00 am - 1:00 pm ET

On May 29, 2013, the U.S. Department of Treasury, along with several federal agencies, including the Social Security Administration, the Department of Veterans Affairs, the Railroad Retirement Board, and the Office of Personnel Management, published the Rule on the Garnishment of Accounts Containing Federal Benefit Payments. The rule supersedes the laws of many states pertaining to how financial institutions process garnishments. It will also apply to the processing of state tax levies and warrants.

Presenter: Terri D. Thomas, JD is the Director of the Kansas Bankers Association Legal Department, which specializes in providing compliance and legal assistance to Kansas banks.

Deposit Operations Update: Changes for 2019

Thursday, September 5th, 2019 2:30 pm - 4:30 pm ET

Deposit Operations has many changes this fall. During this webinar we will help you design your procedures for new Regulation CC changes. We will also cover Nonresident Alien reporting and other interest reporting topics such as CP 2100 and more. This program will look at handling deceased accounts, overdrafts, Regulation E disputes and many more back of the house issues.

Don’t miss this change to update your procedures for deposit operations in 2019.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Seven Habits of Effective Credit Administration in Commercial Banks

Friday, September 6th, 2019 11:00 am - 1:00 pm ET

Imagine finding yourself suddenly in a senior credit administration position at your bank due to required personnel changes as a result of frequent credit losses; Or, your bank's credit administration seems disconnected, un-organized and free flowing and lacks effective management oversight; Or you are in a lending position and the credit administration function at your bank fails to provide structure, guidance and leadership. If any of these scenarios point to you or your financial institution, this course will address the factors you need to know to make a positive difference in the credit administration at your bank.

Specifically,... (more)

Presenter: Jeffery W. Johnson started his career with SunTrust Bank in Atlanta as a Management Trainee and progressed to Vice President and Senior Lender of SouthTrust Bank and Senior Vice President and Commercial Banking Division Manager for Citizens Trust Bank of Atlanta.

Fair Lending: Overview and New Developments

Monday, September 9th, 2019 2:30 pm - 4:30 pm ET

This webinar, which was previously scheduled for Wednesday, September 11th at 10 am central has been rescheduled to Monday, September 9th at 1:30 pm central.

Fair lending is a hot topic right now, as always. Despite changes in the regulatory and enforcement environment, there are issues every lender should be aware of. As well, there are new ways of looking at lending patterns, activities, and risks.

How is your fair lending program? Have you accounted for these new risks examiners are looking for? This program will help you to understand the extent and particulars of Regulation B, the Fair Housing Act (FHA), and ... (more)

Presenter: Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, DC. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients t... (more)

Residential Construction Lending

Monday, September 9th, 2019 2:30 pm - 4:30 pm ET

Residential construction lending continues to expand slowly, along with the economy, with remodeling maintaining a large share of projects. This program provides an overview of the major issues involved in consumer or residential construction lending, primarily to individuals having a home built or remodeled.

Presenter: Richard Hamm has been training bankers for 25 years, designing and delivering courses specializing in commercial lending and credit, including portfolio and risk management, commercial real estate (CRE) and appraisals, plus selling and negotiating skills, and director training.

Right of Setoff

Tuesday, September 10th, 2019 11:00 am - 1:00 pm ET

"Right of Setoff" is used frequently in the banking industry when trying to collect on past-due debts owed by customers. Unfortunately, many bankers don't understand the legal requirements and procedures necessary to use this process. The risks of using the process incorrectly can be costly to your financial institution. On the other hand, successfully using the right of setoff can protect your financial institution from significant financial losses.

Do you know when the right of setoff is allowed and when it isn't? Do you know if your financial institution has a statutory or contractual right of setoff? Do you understand the financi... (more)

Presenter: Terri D. Thomas, JD is the Director of the Kansas Bankers Association Legal Department, which specializes in providing compliance and legal assistance to Kansas banks.

Feedback and Coaching

Tuesday, September 10th, 2019 2:30 pm - 4:30 pm ET

A business coach wears many hats: subject-matter expert, role model, developer, mentor, observer, consultant, liaison, facilitator, and cheerleader. Feedback and Coaching provides a thorough, well-organized overview of best practices to master these many roles. This webinar covers the need to cultivate real relationships with those you coach, practical standards to assess them by, effective ways of offering feedback, and helpful proactive follow-up activities. It also discusses the key steps involved in applying the ADDIE process to the coaching situation. You will leave Feedback and CoachingPresenter: Philip Vassallo, Ed.D., has designed, delivered, and supervised communication training programs for more than 25,000 executive, managerial, supervisory, administrative, and technical professionals internationally over the past three decades. He is the author of the books How to Write Fast Under Pressure, The Art of E-mail Writing, and The Art of On-the-Job Writing. He has edited major reports for ... (more)

Reg E Compliance - Five Best Practices for Handling Disputes

Wednesday, September 11th, 2019 2:30 pm - 4:30 pm ET

Why should you attend?
What will regulators find when they examine your financial institution for Reg E compliance with error resolution procedures? Do your employees know what is required? Do they know that a customer can write their PIN on a card and this will not be considered “negligent” if the card is lost or stolen?

What You Will Learn
Our topic for the webinar will focus on several simple steps to handle Reg E customer disputes and inquiries. Understanding the rules will help you satisfy the regulators but can also SAVE YOUR FI... (more)

Presenter: Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training.