Attend this proactive webinar and learn how banks make lending decisions based on the five (5) C’s of credit - capacity, capital, collateral, conditions, and character! The webinar will cover the basics of the three (3) main areas of lending- consumer, mortgage, and commercial lending. Each of the three areas will be illustrated with real life “case studies.”
The attendee will also be exposed to loan structure, loan support, and documentation issues and how they are an intricate part of the lending process. Additionally, the basics of loan compliance will be provided including Reg B, Reg Z, TRID, BSA, and Fair Credit Reporting. ... (more)
The world of electronic banking continues to evolve and bankers want to keep pace with technology and customer preferences. Recent surveys indicate that 51% of adults in the U.S. bank online and 32% bank with mobile phones. Customers expect more digital access at a time that cybersecurity has become a significant threat. The 2017 “breach” of 143 million consumer credit reports has brought additional scrutiny to compliance with both cybersecurity and consumer protection regulations. What steps must be followed to be in compliance with E-Sign? What NEW steps should be taken to verify the customer’s identit... (more)
This is for Part 1 only. For series pricing, CLICK HERE.
Some people might think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as fair lending, TRID, HMDA, and UDAP. Think again. With the safety and soundness of the entire industry the focus of news stories every day and many well-publicized enforcement actions, the regulators obviously haven't eased up. These rules are still very close to being the #1 issue f... (more)
This is a two-part series. The prices below are including both sessions. Each session can also be attended individually by clicking on the links below.
October 23, 2019 - BSA/AML & OFAC Compliance - Part INovember 15, 2019 - BSA/AML & OFAC Compliance - Part II
Some people might think that regulatory attention to the BSA has let up over the past couple of years, given other diffic... (more)
Maybe you volunteered, maybe you applied, maybe you were appointed. Whatever the case, you made your way to the role of bank trainer. Welcome to this elite group. This webinar is designed for the bank trainer with limited experience and or training but the highly experienced trainer will find nuggets of new learning and plenty of confirmation about what they do that helps them to excel on the job.
Join the country’s premier trainer of trainers, Honey Shelton, as she passes out oxygen masks and life jackets to those courageous trainers looking for strategies to elevate their personal effectiveness.
Join David Dickinson of Banker’s Compliance Consulting for a two-hour Adverse Action Notices webinar. This webinar will cover the compliance requirements and best practices for Adverse Action Notices under the Equal Credit Opportunity Act (ECOA) and Fair Credit Reporting Act (FCRA).
Every banker should have a fundamental understanding of the U.S. Bankruptcy Code and your bank's rights and obligations thereunder. This webinar will introduce you to the world of bankruptcy. It is designed for lenders and support staff with the goal of educating them on the fundamentals of both consumer and commercial bankruptcy law. Practical information for daily use will be provided.
The two most important factors in any customer engagement are: 1) Processing transactions accurately and efficiently and 2) Expanding the relationship. Every client encounter presents opportunities to engage the customer. Customer engagement opens the door to uncover a need not being met. Alert, attentive frontline staff can spot and act on introducing a new product or making a referral to a specialist.
The keys to successful referrals and cross-sells are preparation and curiosity. Preparation involves knowledge of the institution's offerings and best matches of products and services to meet customer needs. Curiosity about the cu... (more)
Most credit reporting disputes are handled through the e-OSCAR/ACDV system, which has had recent updates that affect data furnishers' legal obligations in regard to these disputes. This is an active area of litigation and regulatory scrutiny that is consistently being reviewed by examiners and regulators. This topic will help attendees better understand their potential legal risk and compliance obligations with respect to consumer credit reporting. Special problems relating to the Metro 2 credit reporting guidelines relating to bankruptcies, disputed accounts and identity theft also will be addressed.
By understanding the obligatio... (more)
Lending is all about risk management. This webinar is designed to take the "mystery" out of the commercial lending process and the confusing terminology often used by lenders.
Support personnel have a key role and stake in the commercial and business lending process, and they can help to create a safe and sound loan portfolio. Many would say that support personnel are the backbone of a good leading team. This program takes the perspective of a non-lender, and what goes on during the process of analyzing and approving a loan, focusing on commercial and business loans.
Questions regarding the collection of past due box rent, drilling delinquent boxes, securing drilled and inventoried box contents, reporting abandoned property to our state authorities and many other legal and compliance issues have caused great concern and confusion for the safe deposit industry. During this webinar, you will receive current information, step by step procedures and an in-depth explanation about how to handle these issues and how they impact on your financial institution and your safe deposit box renters.
David McGuinn, a nationally known expert in the area o... (more)
December 31, 2019 brings the end of reporting certain nonresident alien interest without a foreign taxpayer identification number. During this program we will focus on writing nonresident alien procedures for your frontline and back of the house staff. Are you ready? You will receive a tax handbook plus many ideas about Customer Identification Programs for nonresident aliens.
Having an understanding of endorsements and handling checks is crucial to making sound check cashing decisions. A check is a unique type of contract where ownership can be transferred by way of the endorsement on the back of the item. This program will look at who has the right to endorse the back of a check, and where is proper endorsement placement. We’ll also look at what happens if a check is not endorsed properly, when it may be best not to accept the check at all due to missing or problem endorsements, why we do not put business checks into personal accounts and why we do not give less cash on business accounts. Many “tricky” issues ... (more)
Part IV - IRA Audit of Files - What do we keep and what can we trash?
After we have shut down the IRA merry-go-round, it’s time to check everything we – and those who came before us – have done to the IRA files. Increased IRS Penalties for Incorrect IRA Reporting to the IRS!! The IRS is losing patience – especially with financial institutions who do not complete the IRA 1099-R and 5498 IRS forms correctly. The Treasury Inspector General for Tax Administration (TIGTA) estimates over a million dollars in additional taxes could be collected on IRA distributio... (more)
The principal goal of this course is to enable you to appropriately structure credit exposures, matching loan type, terms and conditions to the borrower’s identified primary and secondary loan repayment sources and underlying credit risks.
Most managers or supervisors find writing employee performance appraisals one of their most dreaded tasks. They understandably complain about numerous factors that compromise the effectiveness of the appraisal-writing process. Appraisals might be irrelevant to the position or the employee. They often are incomplete or imprecise. They tend to be disingenuous or subjective. The process is time consuming. Most importantly, they may lack utility, so they fail to move the business. As a result, the appraisal process runs the risk of being reduced to “smile sheets” for little more than bureaucratic record-keeping purp... (more)
If you are unable to attend this popular bank compliance school November 4th through 7th, here's your chance to learn from the nation's top compliance experts at your own convenience. You'll enjoy unlimited OnDemand playback access for six months. You also have the option to enjoy the school as it happens, via live streaming video. You can purchase the entire school or just one module, the choice is yours!
Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled expertly in all areas of your institution? Has your compliance prog... (more)
According to a study conducted by the Federal Trade Commission (FTC), 26% of credit reports examined included at least one “potentially material” error in one or more of the three credit reports from Experian, TransUnion or Equifax. Some of these errors can negatively affect a consumer’s credit score by up to 100 points.
The Fair Credit Reporting Act has been in effect since 1971, but has been amended by changes in the FACT Act and most recently by the Economic Growth, Regulatory Relief and Consumer Protection Act (EGRRCPA) of May 2018. These changes increased consumer protection and implemented the “Nationwide Security Freeze”, ... (more)
The webinar will cover the basics of consumer lending including the consumer loan function, marketing consumer loans, and making consumer lending decisions based on the five (5) C’s of credit - capacity, capital, collateral, conditions, and character.
The attendee will also be exposed to loan structure, loan support, and documentation issues and how they are an intricate part of the consumer lending process. An “auto loan,” “RV loan,” and “home equity line of credit” (HELOC) will be utilized as examples throughout the session.
Additionally, the basics of consumer loan compliance will be provided including Reg B, Reg Z... (more)
Join Regulatory Compliance Counsel Michael Christians for a recap of mortgage lending compliance issues that financial institutions faced in the second half of 2019 and a look ahead at what to expect in 2020.
According to the Verizon Data Breach Report, 4% of our people will click on a phishing email every time they receive one. How can we patch our people, as we patch outdated operating systems, vulnerable software programs, and firmware on hardware devices? Hardware and software programs generally do as they are instructed, but people do not and can easily fall victim to social engineering attacks. Education and training can be our process to patch our people. During our session, we will explore traditional ways education has been deployed and look to improve those processes with more advanced and effective methods of patching our people. We ... (more)
In this unique webinar, Anne Lolley will provide an overview of federal compliance laws. This is a great training tool for newer lenders and processors, and the webinar will help even experienced bankers understand the source of the various requirements.
All information in the webinar will be clearly-documented in a colorful and user-friendly handbook. This is a wonderful resource manual - lenders, loan processors and compliance officers will refer to this booklet time and time again. In addition to providing compliance summaries, the booklet offers specific cites to help readers locate rules, as well as a detailed, alphabetical inde... (more)
Business Development is a vital part of the lending process for anyone responsible for developing good business for their financial institution. Understanding how to build and retain a profitable customer base is essential for successful bankers and financial institutions that want increased business. Successful business development allows your financial institution to shape its loan and deposit portfolios to reflect the types of credit risks your organization is willing to take and the customer profile desired.
Build skills for effective customer sales and results. Although many bankers resist selling, you'll gain understanding that... (more)
The bankers of today must be “lenders” as well as “deposit gatherers.” Community banks are searching for ways to increase core deposits and non-interest fee income: Treasury Management is the answer. In this course, you will gain a deeper understanding of how the Sales, Treasury Management, IT, Marketing, and Deposit Operations team members must collaborate to successfully sell and implement the products and services at your institution. We will cover the ideal organizational design for Treasury Management and how to incentivize the sales team.
You will walk away from this course with a deeper knowledge of Treasury Management, le... (more)
Frontline positions are, without question, one of the most critical jobs at any financial institution. Frontline staff has the best opportunity to reflect the bank’s values and ambitions for customer service. It's essential that your frontline staff has a well-trained leader that has the capacity and takes responsibility for developing a dynamic team.
Head tellers in progressive banks primarily coach, schedule, train, and problem-solve. Superior supervisors are accomplished in decision making, problem-solving, planning, delegation, and meeting management, as well as motivating, training, and developing staff through feedback, col... (more)