It can’t happen here, it won’t happen here, it just happened here! Robbery preparation is more than annual security training. While staff is trained on what to do, you also need to know how to prepare in advance. Criminals select your financial institution as a target for a variety of reasons. While most people feel that location is the issue that is seldom the case. In this eye-opening program you will learn what makes your office a target, the warning signs you’re being cased for robbery, and what you need to do immediately after a robbery event. Many institutions still follow outdated procedures, opening themselves up for lawsuits... (more)
Join David Dickinson of Banker’s Compliance Consulting for a two-hour webinar dedicated to dissecting the Regulation E error resolution requirements.
ACH, ATM and Debit Card error resolution rules are confusing. There are Regulation E rules and VISA or MasterCard rules that don’t always sync up. While the math behind zero liability is easy, the rest can be very hard to understand.
The one thing that changes everything in the workplace is trust. Nothing is as fast as the speed of trust whether we are talking about building it or destroying it. Dysfunctional teams can poison the culture of your company. This webinar zeroes in on the principle of behavior and team dynamics.
Do you have a team where everyone is steamrolling each other’s opinion? Does the group meet infrequently and lack directions? Do some team members feel like outsiders? Is the team led in a way that encourages superiority but lacks integrity?
Join one of the industry’s top trainers and learn how to excel at building teams that tak... (more)
It’s time for a wrap on 2018 and a look towards 2019. This year-end wrap up will focus on looking at the 2018 year including beneficial ownership, new CTR, and New SAR. We will look at the areas of hot crime and the examination hot spots. This is program is a must as we head to 2019.
What?All of the regulations reviewed in a compliance examination cover consumer lending, but many of those regulations also impact commercial lending. Determining exactly which requirements impact commercial loans is a challenge. We are pleased to present this program to help commercial lenders understand which compliance requirements impact their department.
This two-hour program identifies the major compliance regulations that apply to commercial transactions and reviews particular issues from each of those regulations that cause problems for commercial lenders.
Why?Many exa... (more)
Has your financial institution been hit by increased check fraud? Many institutions are suffering losses due to check fraud. A recent study by the Better Business Bureau discusses the significant increase in fake check fraud complaints over the last three years. This webinar will look help your frontline protect your customer and your financial institution from common scams. We will look at holds and other defenses your institution has available and how to use them.
Attend this proactive webinar and gain an understanding of the often complex and confusing topic of TAXES!
Bank personnel are required to obtain and properly interpret tax returns for both commercial and consumer lending purposes. The first part of this webinar will concentrate on personal tax return analysis while the second part will focus on the analysis of various business tax returns.
Recently financial institutions have experienced significant disappearance claims and very large lawsuits which resulted in many nationwide losses and very expensive litigations.
What did they do wrong? Most of these disappearance claims and lawsuits are a direct result of offering the new self-service box concept, insufficient employee training, incorrect box drilling and safekeeping procedures, unauthorized vault access, improper box relocations, vault burglaries, flooded vaults, sloppy record keeping and retention and all the news media coverage that inevitably follows.<... (more)
For several years, Anne Lolley has shared her popular compliance checklists with bankers. In this latest webinar, Anne will again offer and explain those checklists. The colorful and easy-to-use checklists are designed to chronologically lead lenders and processors through the various compliance requirements, and financial institutions that properly use these checklists will virtually eliminate compliance errors.
The webinar will include a supplementary booklet explaining each checklist requirement. Upon request, Anne will e-mail the individual checkli... (more)
There has been an explosion of sexual harassment allegations in both the press, and in complaints to employers. Famous media people, executives, and public and corporate managers have suddenly had careers damaged or ended due to their improper behaviors. Harassment is certainly not new. Yet now there is a new environment, new support and motivation to come forth. Organizations, Congress and Legislatures are paying attention to Enhanced policies, practices and new laws and liabilities are coming.
In many organizations sexual harassment seems all too common. Yet in others it rarely arises and is quickly and effectively addressed. Wha... (more)
Analyzing Start-up Businesses has been designed to assist lenders and others who work with start-up businesses that are seeking financing for development projects. This program will emphasize how to properly review business plans and other information that is generated by start-up business ventures and what questions to ask of business owners, in both financial and non-financial topic areas. This program will use business plans and the information contained within them to demonstrate to lenders the ways in which they can analyze start-up ventures in order to make better credit decisions.
Training should be more than a checkmark on an attendance list!
Are you tired of staff complaining about ALL THE MANDATORY training they are expected to complete? Does it frustrate you when you see people skip the content of online training and rush through the test? You expect your people to learn, so we are going to put complaining on a diet at your company!
A big way to curb training-resistance is to elevate morale. “Good job” goes a long way but this webinar will also show you ways to reduce job dissatisfaction and increase productivity through ef... (more)
FinCEN issued a notice to e-filers that announced an update to the Suspicious Activity Report (SAR) filing format, which went into effect in June 2018. The announcement says that the revisions adhere to the changes listed in FinCEN's February 2, 2017, Federal Register notice. Beginning with the new SAR filings, batch submissions will have to be made in an XML-based file, rather than in the current ASCII fixed-length delimited file format. Other notable changes:
Well, the Congress in their usual last-minute Christmas gift in December of 2017 passed the “Tax Cuts and Jobs Act of 2017”. While they have spent most of the year ironing out what this all means, most of the expected IRA changes were not included in the final legislation. But, this year is not over. The IRS Cost of Living Adjustments are released in October 2018. And, you never know what the 2018 December surprise legislation will bring us. Because of these last minute changes, the annual IRA Update and Review Webinar is a “must attend”.
Key issues for business entities include who, if anyone, has personal liability for the debts of the business and what is the impact of federal, state and local taxes on the business and its owners. Essential legal principles underlying creation and operation of borrower entities are also significant for lenders concerned with creating effective and enforceable loan documents. This webinar presents a survey of requirements, characteristics, advantages, disadvantages plus creation and documentation issues for the most frequently used types of business entities.
Attend this webinar to learn how to better collect “problem loans” and protect the rights of the bank in today’s market!
This proactive webinar covers negotiation, technical, and management tools in collecting cash. The negotiation process will include the “human factors” while the technical skills will include “business law basics” (contract law and lender liability).
The technical aspects of collections will also address what happens when a “good” loan turns into a “bad” loan i.e. the market has now turned down, tenants have left, and the payments are severely delinquent. What should the bank ... (more)
During this webinar, we will take the core document from deposit accounts documentation and set up a working document so that you can tailor your procedures into the framework we will provide. You will receive a “core document” in a word document that you can drop your individualized documents into and achieve one of the big goals at many financial institutions have “standards” on opening all types of new accounts.
As much as we would like to say we do one thing at a time, we have to face the hard truth that business success is synonymous with multitasking. We need to think back to guide us in the present, and we must look forward to anticipate issues that might arise. The reality of any employee from entry level to chief is this: even the best-laid plans go awry at times, so we need to plan not only proactively but realistically, and we need to schedule not only reactively but creatively. So much depends on our ability to plan our time, experience time efficiently, and plan things forward when our experiences do not go according to plan. Foresight, ... (more)
In today’s cybersecurity world, we can no longer hide behind the assumption that business will never be compromised. Institutions must ensure adequate investments in security are made, not only in prevention, but in the detection of threats and effective incident response as well. With data breaches on the rise, it’s time to sharpen your institution’s response procedures and improve your Incident Response Plan. In this session, core steps required for most incidents will be highlighted and specialized components for DDOS, malware, ransomware, CATO, and unauthorized access incident types will be examined. Explore the importance of incorpora... (more)
Opening deposit accounts online is becoming a way of life instead of an exception. In building your system, you will need not only your marketing people involved from the outset, but also your compliance team.
The question is how to comply with all the new account opening procedures using the online mechanism and meet examiner expectations and scrutiny. The process should engage your customer, but not put your financial institution in the regulatory hot seat.
We'll examine the life cycle of this serv... (more)
Taking the Lead and Responsibilities at the Frontline
Without a doubt, staff plays a lead role; up-front and center in any financial institution. The teller, for example, interacts with the audience most vital to your bank’s reputation—your customer. Faced with handling impressive sums of cash and, most likely, making more decisions than lenders; tellers are the key to exceptional customer service. These players require an excellent director, a superior supervisor to deliver a top performance.
The job responsibilities of a head teller can ... (more)
"One simple post can destroy years of building trust and goodwill!"
The increased use of social media presents challenges for financial institutions. Chief among them:
In this basic level class, we will review social media channels and trends, give specific suggestions for updating and ... (more)
This webinar is an introduction to the basic rules that govern Social Security and why you should know them as a banker. Most younger Americans do not understand the importance of the program; for example, Social Security provides more than 50 percent of family income for two-thirds of older Americans! In addition, an estimated 10,000 Americans (on average) reach retirement age every day and are intensely interested in Social Security. In this webinar, we give special attention to Social Security coverage requirements, retirement benefits and spousal benefits and how you can use that information to advise your customers. We also cover how ... (more)
This session will cover key lending consumer compliance regulations (highlights of the Equal Credit Opportunity Act, HMDA, Flood, RESPA, Truth in Lending, and Fair Credit Reporting). It will also include a Bank Secrecy Act overview outlining “Five Reasons Lenders Should Have BSA Training”. We’ll review “what’s old, what’s new, and what’s to come”.
It should be easy to comply with beneficial ownership, but it is not. Unknown challenges and issues have emerged as we live in our first year with the regulation. So where are we now? What issues to we still need to resolve? Two sets of FAQs, Exam procedures and the regulation itself have created more confusion as we try to comply with all the information. This program will point out common errors and the still unresolved and unanswered questions for beneficial ownership.