Bank Webinars by TTS

Responsibilities of the Information Security Officer

Tuesday, February 19th, 2019 11:00 am - 1:00 pm ET

Being the Information Security Officer for a financial institution is a big responsibility in today’s world of cyber threats and data breaches. This webinar is for those who are new to the role or have been the ISO for some time but want to review what is expected and how to be successful. As the ISO, part of your responsibility is building and maintaining the Information Security Program. While it has many important elements, there are really 3 basic components: Risk Assessment, ISP Policies and Procedures, and Audit. The Risk Assessment will help you make decisions, the Policies and Procedures document the decisions for your institution ... (more)

Presenter: Chad Knutson is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry, and has served as President of the SBS Institute since 2013. Chad maintains his CISSP, CISA, and CRISC certifications, and received his Bachelor of Science in Computer ... (more)

Opening New Accounts Part III: Trust and Fiduciary

Tuesday, February 19th, 2019 2:30 pm - 4:30 pm ET

This is for Part 3 only. For series pricing, CLICK HERE.

Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Court Ordered Accounts - what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal documents on your desk and requests to open a trust account, estate account or an account for a minor. This two-hour webinar, which is Part III of a three-part series, will delve into the responsibilities of collecting appropriate documentation, providing ownersh... (more)

Presenter: Suzette (Suzie) Jones, CFP® served as an Executive Vice President at a $50B regional financial institution where her responsibilities included the overall leadership and risk management of the $11B Investment Department which included the Trust Department. She was an active member of the organization’s Trust Committee, AML, BSA, Personal/Corporate, and Non-Bank Product Risk Committees. With over ... (more)

Top 25 Safe Deposit Compliance Issues

Wednesday, February 20th, 2019 11:00 am - 1:00 pm ET

Questions regarding deceased renters, payable-on-death clause, living trusts, court orders, Servicemembers Civil Relief Act, USA Patriot Act, Suspicious Activity Reports, power of attorneys, Americans with Disabilities Act, past due boxes, abandoned property and many other legal and compliance issues have caused great concern and confusion for the safe deposit industry. During this webinar, you will receive current information about all of these issues and an in-depth explanation about how they impact on your financial institution and your safe deposit box renters.

David McGuinn<... (more)

Presenter: David P. McGuinn, President of Safe Deposit Specialists, is a former banker with over 45 years of safe deposit experience and is often referred to nationwide as the safe deposit GURU. In all 50 states he has trained over 350,000 safe deposit personnel since 1969, and has served the industry as President of the American, Texas and Houston Safe Deposit Associations. Dave is a featured speaker for th... (more)

BSA Emerging Issues 2019

Wednesday, February 20th, 2019 2:30 pm - 4:30 pm ET

2019 brings new and emerging BSA issues to the forefront for examinations. These issues will continue to challenge BSA professionals to stay ahead of the curve in managing risk for your entity.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Legal Issues of Checks

Thursday, February 21st, 2019 2:30 pm - 4:30 pm ET

Understanding endorsements and handling checks is crucial to making sound check cashing decisions. A check is a unique type of contract where ownership can be transferred by way of the endorsement on the back of the item. This program will look at who has the right to endorse the back of a check, and where is proper endorsement placement. We’ll also look at what happens if a check is not endorsed properly, when it may be best not to accept the check at all due to missing or problem endorsements and why we do not put business checks into personal accounts and why we do not give less cash on business accounts.

Many "tricky" issues will... (more)

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Dealing with Appraisals: Regulations and Requirements

Friday, February 22nd, 2019 11:00 am - 1:00 pm ET

The past few years have seen significant developments in real estate appraisals and evaluation rules and regulations. Revised Interagency Guidelines and new rules under Reg Z have been issued, and we've seen additional requirements finalized recently due to Dodd-Frank. Just in the last six months we’ve seen significant proposed and final regulations changing some thresholds and proposing some additional exceptions from the requirement. In some cases (called "flipping transactions"), lenders will even have to obtain two appraisals on the same property for one loan.

Because breakdowns in appraisal practices have been partly blamed ... (more)

Presenter: Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, DC. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients t... (more)

ACH Rule Changes: What's New in 2019

Friday, February 22nd, 2019 11:00 am - 1:00 pm ET

It may seem that ACH Rule changes were a bit stagnate for a few years, but there are more coming. And not just for Same Day ACH. You’ll want to plan to join us for this class to ensure compliance. Bring your 2019 ACH Rule Book and we’ll make sure you are comfortable with the changes. We’ll also take a look at what happened last year, as a refresher.

Presenter: Mary Kate Cole, AAP, CAE, principal of MK Cole Consulting, has nearly two decades of bank operations experience. Kate is an experienced ACH Auditor as well as speaker on payments related topics. She was VP of the Upper Midwest ACH Association for over 15 years. At that time, she was responsible for member education, ACH Audits and problem solving as well as ACH Development projects. Kate has been... (more)

Thought Leadership Webinar Series

Friday, February 22nd, 2019 1:00 pm - 3:00 pm ET

Changes in regulations, interest rates, and advances in technology that shaped 2018 play an even bigger role in the mortgage industry in 2019. To succeed, your organization must be able to keep pace with the changes.

Designed to prepare mortgage employees to comply and excel in their careers, this new webinar series includes three separate webinars presented by industry experts sharing current mortgage trends, best practices and providing real-world examples.

Presenter: Dale Vermillion is one of the foremost leaders of the mortgage industry. He is a 35-year industry vet who, for over 20 years, has been sought after internationally as a trainer, speaker and consultant. He has trained over one million mortgage professionals representing over 450 lenders, and is the official trainer for LendingTree University. Dale is a national consumer advocate, author of Navigati... (more)

Rate Doesn't Matter! Overcoming Rate Resistance to Increase Sales

Friday, February 22nd, 2019 1:00 pm - 3:00 pm ET

This is Part 1 of 3 of our Thought Leadership Webinar Series. For more information and to sign up for the entire series:

Sign Up Here



Changes in regulations, interest rates, and advances in technology that shaped 2018 play an even bigger role in the mortgage industry in 2019. To succeed, your organization must be able to keep pace wit... (more)

Presenter: Dale Vermillion is one of the foremost leaders of the mortgage industry. He is a 35-year industry vet who, for over 20 years, has been sought after internationally as a trainer, speaker and consultant. He has trained over one million mortgage professionals representing over 450 lenders, and is the official trainer for LendingTree University. Dale is a national consumer advocate, author of Navigati... (more)

Excel Explained: Minimize Spreadsheet Errors

Monday, February 25th, 2019 2:30 pm - 4:30 pm ET

In this comprehensive presentation, Excel expert David Ringstrom, CPA, shares a variety of tricks and techniques you can use to improve the integrity of your Excel spreadsheets. You’ll also discover methods for auditing the spreadsheets created by others. David shows you how to implement a variety of Excel features, including the Hide and Protect feature, the Conditional Formatting feature, the Table feature, the Data Validation feature, and the Custom Views feature. In addition, he explains how to perform dual lookups, sum disparate sections of a spreadsheet, preserve key formulas, identify duplicates, and more.

David demonstrat... (more)

Presenter: David H. Ringstrom, CPA, is an author and nationally recognized instructor who teaches scores of webinars each year. His Excel courses are based on over 25 years of consulting and teaching experience. David’s mantra is “Either you work Excel, or it works you,” so he focuses on what he sees users don’t, but should, know about Microsoft Excel. His goal is to empower you to use Excel more effectively... (more)

Opening Minor Accounts

Tuesday, February 26th, 2019 11:00 am - 1:00 pm ET

During this webinar, you will learn how to answer your adult account holder's questions on how to set up accounts for grandchildren, for college, and many other reasons to set up minor accounts. We will review the basic legal ownerships you may offer for your minor account holders. We will talk about how to transition them into adult accounts. We will look at do’s and don’ts of account card set up for minors.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Onboarding Your New Hire

Tuesday, February 26th, 2019 2:30 pm - 4:00 pm ET

For Banks That Are Serious About Taking Onboarding Up a Notch

This dynamic program will help raise the bar when it comes to engaging and training new employees from the start. Showcase your culture to your new hires. Want some ideas on how to polish your culture? Those ideas are included in this highly popular topic.

How do you check all the required boxes while still maintaining the interest of your new hire? Wow them with a genuine interest and care in their success with your organization. Learn how to excel at new employee onboarding.

Presenter: Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.

TRID for Beginners

Wednesday, February 27th, 2019 11:00 am - 1:00 pm ET

The TRID requirements can be extremely overwhelming, especially for someone with little or no experience with the requirements. This two-hour introductory level webinar will cover the following and will be presented as always, in a Plain English format!

Presenter: A Certified Regulatory Compliance Manager (CRCM), Jerod Moyer's experience includes over 15 years in the regulatory compliance field. He has held compliance positions with an $800 million community bank and an $840 million five-bank holding company. Jerod's passion for and experience in the compliance profession allow him to take complex regulatory requirements and provide realistic solutions.

W-9, W-8BEN and W-8BEN-E Forms and Info

Wednesday, February 27th, 2019 2:30 pm - 4:30 pm ET

New W-9 reflects the new 24% back up withholding rate. During this program, we will do a line-by-line review of the W-9 and W-8BEN forms and the subsequent tax reporting to the IRS. This program will focus on what a US financial institution has to do from the tax reporting and documentation process. We will also look at the impact on 1042S reporting changes for nonresident aliens. Your job as a withholding agent has never been so important and the forms emphasize your importance in the tax reporting chain that affects this country and accounts for US persons overseas.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Federal Benefit Payments Garnishment Requirements

Thursday, February 28th, 2019 11:00 am - 1:00 pm ET

On May 29, 2013, the U.S. Department of Treasury, along with several federal agencies, including the Social Security Administration, the Department of Veterans Affairs, the Railroad Retirement Board, and the Office of Personnel Management, published the Final Rule on the Garnishment of Accounts Containing Federal Benefit Payments. The final rule supersedes the laws of many states pertaining to how financial institutions process garnishments. It will also apply to the processing of state tax levies and warrants.

Presenter: Terri D. Thomas is Senior VP and Legal Department Director for the Kansas Bankers Association. Prior to this, she was with "Bankers Choice," a financial consulting firm. Before this, Terri was employed in the financial industry for over twenty-three years in various capacities. Most notably, she served for fourteen years as in-house legal counsel and trust officer for Bank of America and its Kansa... (more)

Alert! Prepaid Accounts Final Rule Effective April 1, 2019

Thursday, February 28th, 2019 2:30 pm - 4:30 pm ET

The Bureau is finalizing amendments to its rule governing prepaid accounts under Regulations E and Z that make modifications to several aspects of that rule and extend the overall effective date of the rule to April 1, 2019.

New comprehensive consumer protections for prepaid accounts under Regulations E and Z, including tailored provisions governing disclosures, limited liability and error resolution, periodic statements, and the posting of account agreements. The final rule also regulates overdraft credit features that may be offered in conjunction with prepaid accounts.

During this webinar, you will receive a compliance c... (more)

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

Letters of Credit

Friday, March 1st, 2019 11:00 am - 1:00 pm ET

This webinar provides an essential understanding of letters of credit, including letter of credit terminology, structure and function. Whether your bank issues letters of credit, accepts letters of credit or takes liens on letter of credit rights, this program is for you.

Both commercial letters of credit and standby letters of credit will be discussed, their content, conditions precedent to payment and the mechanics of their actual presentment for payment. Bankruptcy issues and common problems will also be reviewed.

Presenter: Robin Russell has practiced law for 30 years and is licensed in Texas, New York and Massachusetts. She is a fellow in the American College of Bankruptcy and of the American Law Institute. She combines a depth of experience in bankruptcy restructuring and litigation with financial transactions. She has represented corporate debtors, independent directors, liquidating trustees, bondholders, unsecu... (more)

CTRs: Line by Line

Monday, March 4th, 2019 2:30 pm - 4:30 pm ET

The webinar will go line by line through the CTR. You will learn how to avoid pitfalls and common errors. These errors can cost you time and penalties in corrections. You will receive a large handbook of common scenarios at your financial institution plus you will be trained on the latest instructions and interpretations.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of ... (more)

ACH Origination and Same Day Entries

Tuesday, March 5th, 2019 11:00 am - 1:00 pm ET

What are your responsibilities and warranties?

One of the important factors about ACH Origination is that any sized financial institution can offer the product. But it is a product and you have to know what you are offering, how it works, who you’re offering it to and how to manage your risk. Same Day ACH is another origination product within ACH that you can offer.

The ACH Rules were written so that the Originating Depository Financial Institution (ODFI) carries the origination responsibilities and warranties. As the ODFI, you pass those onto your Or... (more)

Presenter: Mary Kate Cole, AAP, CAE, principal of MK Cole Consulting, has nearly two decades of bank operations experience. Kate is an experienced ACH Auditor as well as speaker on payments related topics. She was VP of the Upper Midwest ACH Association for over 15 years. At that time, she was responsible for member education, ACH Audits and problem solving as well as ACH Development projects. Kate has been... (more)

Cash Management: How Sales, Operations, and Technology Can Work Together to Generate More Fee Income

Tuesday, March 5th, 2019 2:30 pm - 4:30 pm ET

During this two hour webinar, you will gain a more in-depth knowledge of Cash Management (aka Treasury Management) products and services. You will learn about all the Cash Management products and services available in the marketplace, identify the products and services your community bank currently offers, what you’re missing, and come up with strategies to implement and offer the right products and services for your bank. You will also learn the "behind the scenes" on the most important products and how they interact with technology.

After attending this webinar, you will wal... (more)

Presenter: Marci Malzahn is the president and founder of Malzahn Strategic, a community bank consultancy focused on strategic planning, enterprise risk management, and talent management. Marci has 23 years of banking experience, the last ten as the EVP/CFO/COO of a community bank she helped start where she oversaw all the bank operations areas, including finance, IT, compliance, internal audit, deposit/loan ... (more)

Commercial Construction Lending

Wednesday, March 6th, 2019 2:30 pm - 4:30 pm ET

Construction loans for commercial real estate (CRE) remain a major part of commercial bank lending. Many community banks attempt to use versions of their residential formats and policies to administer commercial construction loans; however, this generally does not adequately control the situation due to several important differences between residential and commercial projects.

This program provides an overview of the key steps involved in effectively administering commercial construction loans.

Presenter: Richard Hamm has been training bankers for 25 years, designing and delivering courses specializing in commercial lending and credit, including portfolio and risk management, commercial real estate (CRE) and appraisals, plus selling and negotiating skills, and director training.

Using Personal Tax Returns for Global Cashflow: What's Cashflow and What Isn't

Thursday, March 7th, 2019 11:00 am - 1:00 pm ET

Understanding and quantifying global cash flow is becoming more of a necessity for financial institutions that lend money to businesses. Understanding and analyzing information in personal income tax returns is an important aspect of recognizing the financial condition of loan guarantors. To accurately calculate global cash flow, a lender needs to know how to take information in personal tax returns and apply it correctly.

Lenders will learn how to interpret information in personal tax returns to determine the ability of customers who guarantee loans to add strength to loan requests. We'll work with individual federal tax return form... (more)

Presenter: Vincent DiCara is currently the owner of DiCara Training and Consulting LLC which he established in January of 2013.  Formerly, he was the co-owner and founder of Development Finance Training and Consulting, Inc. (DFTC) which he established in 2003.  Mr. DiCara has been involved in evaluating the credit needs of businesses for thirty years as a business advocate, lender, credit analyst a... (more)

Hiring, Compensating and Retaining Loan Officers without Regulatory and New Legal Risks

Thursday, March 7th, 2019 1:00 pm - 3:00 pm ET

This is Part 2 of 3 of our Thought Leadership Webinar Series. For more information and to sign up for the entire series:

Sign Up Here



Changes in regulations, interest rates, and advances in technology that shaped 2018 play an even bigger role in the mortgage industry in 2019. To succeed, your organization must be able to keep pace w... (more)

Presenter: Ari Karen, Principal, Offit Kurman, CEO, Strategic Compliance Partners is an experienced litigator who has focused his practice in representing financial institutions in both government investigations and litigation before state and federal trial and appellate courts nationwide. Mr. Karen's practice is diverse, representing clients on matters concerning banking regulations, Dodd Frank financial re... (more)

Consumer Real Estate Loans

Thursday, March 7th, 2019 2:30 pm - 4:30 pm ET

Step-by-Step Guidance

Overwhelmed by the 2014 CFPB changes and the subsequent TRID requirements, many lenders grew to dread consumer real estate loans. Some lenders stopped offering these loans altogether. In this webinar, Anne will guide terrified lenders and processors through a simple real estate loan and explain the current compliance rules. This webinar will help you tame those scary real estate loan problems and will be particularly helpful to bankers wanting to offer consumer real estate loans for the first time in several years. The booklet is clear and easy to use...consider it a companion to the popular (more)

Presenter: For over thirty years, Anne Lolley has been simplifying compliance issues for bankers. After earning her law degree from the University of Kansas, she joined the Kansas Bankers Association, where she developed its successful legal department and gave compliance-related seminars. She has been a compliance officer for two banks and currently works with Bank Management Services, where she continues t... (more)

Business Plans That Get Results

Friday, March 8th, 2019 11:00 am - 1:00 pm ET

Business executives, startup entrepreneurs, and MBA students alike seek a reliable formula for a business plan whether they are writing:

  • an annual business plan forecasting short-term company objectives
  • a feasibility business plan concluding on whether to pursue a course of action
  • a financial business plan addressing fiscal and legal obligations to shareholders
  • a growth business plan analyzing the company’s expansion strategy
  • an operations business plan detailing new production lines
  • a startup business plan requesting funding f... (more)
Presenter: Philip Vassallo, Ed.D., has designed, delivered, and supervised communication training programs for more than 25,000 executive, managerial, supervisory, administrative, and technical professionals internationally over the past three decades. He is the author of the books How to Write Fast Under Pressure, The Art of E-mail Writing, and The Art of On-the-Job Writing. He has edited major reports for ... (more)